Position Title:
NOC Engineer

Position Description:
First-level monitoring and troubleshooting of network anomalies. Interface with customers for service calls. Coordinate repair with field service personnel. Internal and external escalations when appropriate.

Major Reposibilities:
 - Monitor trouble-ticket queue
 - Network monitoring
 - Customer support calls
 - First level troubleshooting
 - Moves, adds, and changes
 - Internal and external escalations

Required Qualifications:
 - 1-2 years in network monitoring or service desk position
 - 1-2 years experience with Cisco routers, switches and firewalls. CCNA preferred
 - Some network security experience a definite plus
 - General knowledge of telecommunications and data communications networks and    equipment
 - Some Voice over IP (VoIP) experience preferred
 - Hands on experience with SNMP monitoring systems
 - Hands on experience with ticket or service desk systems
 - Good people / customer skills
 - Able to lift 50 pounds

Optional Qualifications:
 - VMWare
 - NetCool
 - Microsoft Applications

Special Skills/Equipment:
 - Cisco routers, switches, firewalls

Reports To:
Senior Vice President, Network Operations

To apply, please contact:
Nicole Linehan
Senior Manager of Corporate Affairs and Development
GPX Enterprises (EvolveIP Parent)
Email: nlinehan@GPXEnterprises.com
Phone: (215) 259-2527

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