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LIVE: Contact Center Demo | January 31st 1PM (EST)

January 12, 2017 / Evolve IP

Title: Insights that drive customer satisfaction

Presenter: Rich Fox, VP of Contact Center Solution

When: 1:00 PM EST | Tuesday, January 31, 2017

About the Demo Webcast: According to research, 70% of organizations are trying to improve contact center metrics, support flexibility and reduce cost. Is your organization, like most businesses looking to enhance business growth and caller satisfaction?

Join us for this live demonstration at 1:00 PM E.S.T on January 31, 2017 and learn to:

  • Improve real-time visibility into queue statistics and caller experience through a Customizable Dashboard
  • Gain intuitive access to trends, visualizations, and key metrics with Advanced Analytics and Business Intelligence
  • Improve caller satisfaction and reduce abandonment rates through Queue Callback
  • Enhance business efficiency by building customized call flows and advanced routing options through IVR automation

Register for Demo

Categories: Call Center

Clients We Work With

  • Company Profile

    Association Resource Group is an award-winning technology consulting and brokerage firm with over 25 years as an industry-leader.

    Testimonial

    We have been Evolve DaaS clients for just about 2 years. What execs really need to know is how much productivity DaaS brings to an organization. We have estimated that each employee saves 10 minutes a day in startup and shutdown time. Probably another 5 minutes a day in work from home productivity - i.e. more likely to log in from their home PC than if they had to carry a laptop home every night and no clunky VPN or Citrix session to dissuade them from getting on.

    So, 15 minutes a day, that is 3% of their day back. 3% of an $80,000 a year employee is $2,500.

    DaaS has a 300% return, with no capital at risk. That is what I would tell your execs. Feel free to ask questions.

    Best!

    Steve Murphey, Vice President

  • Company Profile

    Based in Northern New England, ClearChoiceMD treats urgent, non-life-threatening medical needs.

    Testimonial

    "With Cloud Connect, we have eliminated intermittent phone and internet service drops, increased the reliability of daily business tasks like writing e-prescriptions. We’ve even resolved printing issues. We have zero down time now as a result of connectivity because we’re always up and running.”

    Alex Fuchs, IT Director for CCMD

  • Company Profile

    CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience.

    Testimonial

    “Usability is one of the most important factors in selecting technology solutions. We needed a solution that our staff could learn quickly and rely upon each day through high call volumes. Evolve IP emerged as best choice and the deployment has been very successful.”

    John Torontow, MD, MPH Chief Operating Officer - CCI Health and Wellness Services

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Evolve IP Survey of 180+ Healthcare Professionals Reveals Cloud Growth, Compliance Needs and Deployment Trends WAYNE, Pa.—March 21, 2017 –– Healthcare IT professionals and executives believe overwhelmingly that when facing…
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Healthcare Informatics recognizes Evolve IP as a provider of HIPAA-compliant, HITRUST-audited cloud and hybrid cloud services and the article continues by sharing some key findings from the study conducted by…
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