The credit union conference has been helping credit unions across the Nation and Canada come together at this one-of-a-kind unique credit union specific conference for the last 21 years. The conference is designed to speak the credit union language, share the latest technology, and connect every asset sized credit union with the tools necessary to deliver the service and access their member’s need.
Today a call center is more than an employee taking a telephone call. It is providing multi-channel access so the member can connect 24/7 whether that’s through email, chat, text, mobile, video, or of course over the telephone. It is about access to your credit union’s products and services and the ability to serve your members.
Operating a call center has shifted from a cost center to a profit center and now performs as a key channel of communication and service to your members. When you attend the conference you not only learn what’s new in the industry but you have access to best practices accomplished by credit unions (your peers) in the industry making the conversation very specific to credit union operations.
Ask yourself, What is the best mix of people, technology, and branches and you will discover that the call center and its function is part of every aspect of that ratio.
The call center in your credit union is ever-changing because the member’s needs are ever-changing. Attend the 2017 National Credit Union Call Center Conference and gain the tools and knowledge to navigate that change.