5 Best Ways to Improve Your Call Center Reporting & Analytics
In this webinar, Vice President of Contact Center Solutions, Rich Fox talks about the 5 Best Ways to Improve Your Call Center Reporting & Analytics including:
- What type of reports should be available to gauge the success of your contact center?
- What are the key metrics & trends to review?
- How often should they be reviewed?
- How to identify when corrective action are required?
- Finding the right balance when goals conflict