Request Information

Request Information

or Call 1.877.459.4347
Enterprise Voice Channel in Zendesk

Enterprise Voice Channel in Zendesk

For businesses wanting to serve customers across a variety of channels (email, chat, social media, voice, etc.), the combination of Evolve IP’s world-class hosted Call Center and Zendesk’s award-winning customer service platform is the Enterprise-quality solution of choice.This solution enables your organization to deliver a truly exceptional multi-channel contact center and customer service experience.

Summary

With many communication channels available, customers still predominantly choose voice and score it with an 88% satisfaction rating. Maintaining or even improving these customer satisfaction ratings is critical for businesses.

Clients We Work With

  • Company Profile

    Association Resource Group is an award-winning technology consulting and brokerage firm with over 25 years as an industry-leader.

    Testimonial

    We have been Evolve DaaS clients for just about 2 years. What execs really need to know is how much productivity DaaS brings to an organization. We have estimated that each employee saves 10 minutes a day in startup and shutdown time. Probably another 5 minutes a day in work from home productivity - i.e. more likely to log in from their home PC than if they had to carry a laptop home every night and no clunky VPN or Citrix session to dissuade them from getting on.

    So, 15 minutes a day, that is 3% of their day back. 3% of an $80,000 a year employee is $2,500.

    DaaS has a 300% return, with no capital at risk. That is what I would tell your execs. Feel free to ask questions.

    Best!

    Steve Murphey, Vice President

  • Company Profile

    Based in Northern New England, ClearChoiceMD treats urgent, non-life-threatening medical needs.

    Testimonial

    "With Cloud Connect, we have eliminated intermittent phone and internet service drops, increased the reliability of daily business tasks like writing e-prescriptions. We’ve even resolved printing issues. We have zero down time now as a result of connectivity because we’re always up and running.”

    Alex Fuchs, IT Director for CCMD

  • Company Profile

    CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience.

    Testimonial

    “Usability is one of the most important factors in selecting technology solutions. We needed a solution that our staff could learn quickly and rely upon each day through high call volumes. Evolve IP emerged as best choice and the deployment has been very successful.”

    John Torontow, MD, MPH Chief Operating Officer - CCI Health and Wellness Services

Awards & Recognition

View More

Compliance & Certifications

View More

Latest Blog Posts

Cloud Security Clinical Data Exchange
Cloud Security and Performance Gives Peace of Mind to Clinical Data Exchange
March 14, 2017 / Evolve IP
The healthcare industry is experiencing rapid growth into cloud-based technologies. While those charged with collecting and protecting PHI in their…
Things To Consider Before Moving To The Cloud | Part 2
March 7, 2017 / Rich Fox
The goal of this blog series is to make you aware of some of the key considerations that can help…
AWS Outage 2017
March 2, 2017 / Evolve IP
A Guide to Surviving a Public Cloud Outage The AWS outage history has businesses evaluating whether or not the public…
View More

Lastest Press Releases

Healthcare IT Professionals and Executives Believe Data is Safer in the Cloud than On-Premises
March 21, 2017 / Evolve IP
Evolve IP Survey of 180+ Healthcare Professionals Reveals Cloud Growth, Compliance Needs and Deployment Trends WAYNE, Pa.—March 21, 2017 –– Healthcare IT professionals and executives believe overwhelmingly that when facing…
HIPAA Journal’s Coverage on Evolve IP’s Research Publication
March 16, 2017 / Evolve IP
Email credentials are a valuable resource for cybercriminals. On occasion, a hacked email account can be used to obtain sensitive data and the email account can be used to gain…
Healthcare Informatics Coverage on Evolve IP's Research
March 10, 2017 / Evolve IP
Healthcare Informatics recognizes Evolve IP as a provider of HIPAA-compliant, HITRUST-audited cloud and hybrid cloud services and the article continues by sharing some key findings from the study conducted by…
View More
close

Contact Us

or Call 1.877.459.4347