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Enterprise Voice Channel in Zendesk

Enterprise Voice Channel in Zendesk

For businesses wanting to serve customers across a variety of channels (email, chat, social media, voice, etc.), the combination of Evolve IP’s world-class hosted Call Center and Zendesk’s award-winning customer service platform is the Enterprise-quality solution of choice.This solution enables your organization to deliver a truly exceptional multi-channel contact center and customer service experience.

Summary

With many communication channels available, customers still predominantly choose voice and score it with an 88% satisfaction rating. Maintaining or even improving these customer satisfaction ratings is critical for businesses.

Clients We Work With

  • Company Profile

    Association Resource Group is an award-winning technology consulting and brokerage firm with over 25 years as an industry-leader.

    Testimonial

    We have been Evolve DaaS clients for just about 2 years. What execs really need to know is how much productivity DaaS brings to an organization. We have estimated that each employee saves 10 minutes a day in startup and shutdown time. Probably another 5 minutes a day in work from home productivity - i.e. more likely to log in from their home PC than if they had to carry a laptop home every night and no clunky VPN or Citrix session to dissuade them from getting on.

    So, 15 minutes a day, that is 3% of their day back. 3% of an $80,000 a year employee is $2,500.

    DaaS has a 300% return, with no capital at risk. That is what I would tell your execs. Feel free to ask questions.

    Best!

    Steve Murphey, Vice President

  • Company Profile

    Based in Northern New England, ClearChoiceMD treats urgent, non-life-threatening medical needs.

    Testimonial

    "With Cloud Connect, we have eliminated intermittent phone and internet service drops, increased the reliability of daily business tasks like writing e-prescriptions. We’ve even resolved printing issues. We have zero down time now as a result of connectivity because we’re always up and running.”

    Alex Fuchs, IT Director for CCMD

  • Company Profile

    CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience.

    Testimonial

    “Usability is one of the most important factors in selecting technology solutions. We needed a solution that our staff could learn quickly and rely upon each day through high call volumes. Evolve IP emerged as best choice and the deployment has been very successful.”

    John Torontow, MD, MPH Chief Operating Officer - CCI Health and Wellness Services

Awards & Recognition

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Compliance & Certifications

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Latest Blog Posts

Proven Way For Call Centers To Reduce Abandoned Calls And Enhance Customer Satisfaction
Proven Way For Call Centers To Reduce Abandoned Calls And Enhance Customer Satisfaction
April 26, 2017 / Evolve IP
On a busy day when communication matters most, the last place you want to find your customers is on the…
Junior Achievement Blasts Off with Lava for Life
April 13, 2017 / Jennifer Gutekunst
Over the past six months, Evolve IP has been a host site for Junior Achievement (JA).  JA is an interactive…
Evolve IP Resolves Cryptolocker Virus Ransomware Attack
April 7, 2017 / Dave McCrystal
No company is safe from the onslaught of cryptolocker virus ransomware attacks. The unfortunate nature of these attacks is that…
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Lastest Press Releases

Evolve IP Announces Availability of the Global Evolved Office (GEO)
April 10, 2017 / Evolve IP
The Cloud Services Company™ Continues Global Expansion With New Product Offering and Support and Development Office WAYNE, Pa. April 10, 2017 - Evolve IP, The Cloud Services Company™, today announced…
Financial Industry IT Professionals and Executives Believe Data is Safer in the Cloud than On-Premises
April 6, 2017 / Evolve IP
Evolve IP Survey of 110+ Credit Union, Banking and other Financial Professionals Reveals Cloud Growth, Compliance Needs and Deployment Trends WAYNE, Pa.—April 6, 2017 –– Financial industry IT professionals and…
Evolve IP’s Gary Coben Recognized as 2017 CRN® Channel Chief
April 4, 2017 / Evolve IP
WAYNE, Pa.—April 4, 2017 – Evolve IP, The Cloud Services Company™, announced today that CRN®, a brand of The Channel Company, has named Senior Vice President of Channel Services, Gary…
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or Call 1.877.459.4347