Guided by the Highest Industry Standards

As a market leader, Evolve IP is focused on rapid growth and sustainable success. 

Our success isn’t simply defined by a financial number such as revenue, ROI, profit or number of customer subscribers.  Our definition of success includes the engagement of our employees, the demonstrable quality of our operations and the happiness of our customers.    Each element drives the next and combined they lead to financial excellence.

Employee Engagement and Loyalty
Evolve IP is committed to the achievement and satisfaction of our associates and their career growth, innovation, learning and development. Engaged associates produce the best results.

Operational and Service Excellence
Evolve IP is committed to operational and service excellence as defined by our TQoS. Service excellence leads to happy, loyal customers.

Customer Satisfaction and Loyalty
Evolve IP is committed to Customer satisfaction, retention and referrals. Loyal customers lead to growth and
financial performance.

Financial Excellence
Evolve IP is committed to long term sustainable financial growth and performance. Provides stakeholder, associate and customer value.

To facilitate and communicate our success in this area, we have implemented our Tangible Quality of Service (TQoS) initiative.  It is constructed of sound fundamental quality practices that deliver the highest level Customer experience possible.  Paramount to this experience is a consultative sales process, quick and effective service installation, accurate billing that reflects customer expectation and quick and effective responses for inquiries and service calls.   With Evolve IP’s TQoS you will not only experience quality but also see and “feel” it.

What you can expect with Evolve IP’s TQoS:

• Customer Loyalty Surveys conducted by third parties
• Visible reporting of critical SLA metrics specific to your applications
  • Network Availability
  • Network Performance (throughput, latency, health)
  • Service Response Times
  • Quick and effective restoral times in the event of an outage
• Service provided by mature professionals with the highest level industry standards and certifications
  • Cisco Certified Internetworking Experts (CCIEs)
  • Certified Information Systems Security Professionals
  • Six Sigma Certified Managers
• Evolve IP is currently in the process of ISO 9001 certification and expects completion mid 2008