WHY CHOOSE THE EVOLVED CALL CENTER?
A Single “Hosted” Architecture: A “Hosted” ACD solution that enables companies to establish a single call center across multiple locations and home users.
Carrier Class: Services are distributed throughout Evolve IP’s carrier-class Network Security and Operations Centers (NSOC), eliminating trunk capacity issues and downtime associated with on-site solutions and equipment.
Integrated PBX: Delivered as an extension to the fully-featured Evolved Office Hosted PBX, there is no integration work to be done between the PBX and ACD.
Lower TCO: The Evolved Call Center eliminates the need for capital, integration, systems management or maintenance, and carriers (voice
and data).
Scalable: Delivered in the “cloud”, our solution natively scales up and down to meet business and feature needs and seasonality.
Flexible Staffing and Management: The “virtual” nature of the Evolved Call Center allows for remote management and monitoring and supports the queuing needs of home agents, small groups or complex call centers.
Disaster Recovery and Business Continuity: Calls are queued regardless of any local outages or conditions. Users can answer calls from their homes and calls can be seamlessly routed in seconds to alternative locations without calling your carrier.
Extensible: Pre-built ACT, Salesforce.com, Lotus Notes, Outlook and Exchange interfaces. The platform can easily be expanded to include Call Recording and Workforce Management (WFM).
Enterprise Queue Management: Management team members are supported with key queue handling options including: multiple call treatments, call prioritization, routing policies, congestion timers, temporary diversion, agent monitoring and barge and real-time statistics.
MULTIPLE VERSIONS GUARANTEE THE RIGHT FIT
The Evolved Call Center is available in three versions. From basic queuing to premium routing and management capabilities, the Evolved Office can grow with the needs of your call center operation.
Click here for a feature comparison between the Basic, Standard, and Premium versions of The Evolved Call Center.
GET ON BOARD!
To schedule a live demonstration of the capabilities of this exciting new Call Center solution, please fill out this form or call 610.964.8000 and ask to speak to a Call Center Solutions Specialist. |
