No matter what the size of your organization, Receptionists and Executive Assistants are among the most important (and particular) users of your phone system. The Evolved Office has multiple phone and PC-based options that will enable them to manage your incoming calls comfortably and effectively with minimal learning curve.

Executive and Administrative Assistants generally monitor or answer phones for an individual or small group. Evolve IP provides multiple upgrade options that include specialized training and configuration exclusively for these individuals, ensuring that they continue to function efficiently while taking advantage of the advanced features of the Evolved Office.

UPGRADE OPTIONS INCLUDE:

Evolve IP 57i Upgrade

• Telephone upgrade to provide additional space to monitor users
• Intercom to/from supported Executive
• Transfer direct to Voicemail
• Specialized Training and Support

VISUAL DETAILS (click for more info)

Unity Upgrade

Unity is a Microsoft Windows® based application that simplifies the making and receiving of calls for users of the Evolved Office.

• Visual presence information for up to 20 Evolved Office Users
• Click to Dial
• Click to Instant Message
• Full Call Control from the PC
• Dial party “when available”
• Directory and Call History Visibility

Unity Desktop Client

ADVANCED UPGRADE OPTIONS

Receptionists generally take calls directly from the main number and monitor or answer phones for the entire company or even multiple locations.  Evolve IP provides multiple upgrade options that include specialized training and configuration exclusively for your receptionists, ensuring that they continue to function efficiently while taking advantage of the advanced features of the Evolved Office.

Upgrade includes:

• Telephone sidecar to view line status on all users
• Visual indication of employee call status
• One-touch transfer
• Familiar “console” feel
• Specialized Training and Support

The Evolved Office Receptionist Upgrade

The Evolved Office Receptionist is a feature-rich desktop software client with an easy to use interface that includes integrated queuing, directories, and call control.   Receptionists can pick up their standard phone or headset and control all incoming calls from multiple numbers and multiple locations with the click of a mouse.   Two or more Receptionists can also team up to handle incoming calls regardless of their location.

Upgrade includes:

• Support 8 lines to an unlimited number across locations
• View availability and line status on EVERY user
• Drag and drop transfer
• Transfer to cell phone or external contacts from corporate or Outlook contact lists
• “Camp” on a busy extension to enable transfer when available
• View and manage call center queue