The Evolved Office Assistant Toolbar
Representing the standard Unified Communication functionality native to The Evolved Office: Phone System, the Assistant Toolbar allows each user to set their own preferred options for UC. Features like Simultaneous Ring, Anywhere (fixed mobile convergence), Remote Office, Voicemail-to-Email, and Call Forwarding options allow each user to tailor UC options to best fit their needs.
Unity is a desktop application with versions for regular telephony users as well as Call Center agents. Major advantages to using Unity include real-time presence and Instant Messaging capabilities (right). The screen capture above shows the Unity client with one active and one on-hold call. The contact being dialed is busy (red), and will be dialed as soon as they become available.
Microsoft Lync integration introduces many presence and collaboration features within the entire Microsoft Office suite of products. Features such as Desktop Sharing, real-time presence information, Audio and Video Chat plus many more options make Lync integration a major benefit of The Evolved Office.
- Unity Desktop Presence Client
- Microsoft Lync Integration
Breaking News! Gartner notes Evolve IP’s Unified Communications service as “a best-of-breed UCaaS offering” in their 2013 Magic Quadrant for Unified Communications as a Service!
What is Unified Communications? Simply stated, Unified Communications (UC) refers to the concept of consolidating phone, email, fax, chat, video, and collaboration into a single unified channel, either on a device or on a computer. The Evolved Office offers multiple UC options from basic PC control to full–fledged presence, IM, video, and collaboration. The purpose of UC is to reduce communications latency, or in traditional terms, telephone tag. It aims to decrease the amount of time it takes to respond to a communication by making all available “return call” methods available at a single click, without having to look up phone numbers or type out email addresses.
Unified Communications strives to increase the likelihood that the other party will be available to receive a communication by sharing information about their availability and preferred method of communication – called “presence.”
The challenge for businesses looking to deploy UC is to integrate these multiple communication methods, equipment, and software into a seamless user experience while keeping capital expenditures and administration under control. The Evolved Office solves this challenge by offering multiple, fully-integrated UC options.
Evolve IP offers three options for bringing true Unified Communications to your organization, allowing you to choose the best fit:
This represents the standard UC capabilities of The Evolve IP Phone System. By utilizing the Evolved Office Assistant Toolbar, in addition to the OSSmosis Portal, you get advanced UC features including PC Call Control, Voicemail-to-Email, Click-to-Dial, and more.
Unity Client Software
Unity is a desktop client application that provides additional features including Instant Messaging and presence.
The Evolved Office fully integrates with Microsoft’s Lync, which offers many advanced presence and collaboration features from within the Microsoft Office suite of products.
The Evolved Office fully integrates with Google Apps, providing integrated Presence, Click-to-Dial, and contact integration.
Please see the feature comparison chart below for more information:
|Evolved Office UC Options||Standard Features||Unity||Microsoft Lync|
|Virtual Call Control (Hold, Transfer, Conference)||Yes||Yes||Yes||Click-to-call|
|Email (Messaging)||Yes, Optional||Yes, Optional||Yes, MS Exchange||Yes, Gmail|
|Mobility (Single-number Reach)||Yes||Yes||Yes||Yes|
|Web Conferencing||Optional||Optional||Yes, Native||Yes, Native|
|Video Conferencing||Phone/Soft Client||Phone/Soft Client||Yes, Native||Yes, Native|
|Communication Profiles||Yes||Yes||Yes, Calendar Integrated||n/a|
|Platform Availability||Windows, Mac, iOS, Android, WinMobile||Windows, Mac (with Evolved Office Desktop)||Windows, Mac (with Evolved Office Desktop)||Windows, Mac|