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Services > Managed Telephony > ShoreTel

Across industries, companies of all sizes are embracing unified communications— the integrated delivery of voice, data and video. ShoreTel delivers breakthrough unified communications solutions that can help you
achieve all of these goals, and more. Our market-leading Pure IP solutions redefine the traditional phone system.

IP Voice Switches: Highly reliable, intelligent ShoreGear® Voice Switches meet the communications needs of headquarters, regional and branch offices, supporting both IP phones and analog devices. Reliability is further increased by adding a single additional switch at a site. If a ShoreGear Voice Switch supporting IP phones fails or is isolated by a network fault, the phones will automatically failover to another voice switch at the site.

IP Telephones: ShoreTel offers a wide range of ergonomically designed, intuitive telephones with rich, superior sound quality. ShorePhone™ IP Telephones are automatically configured when added to the network, eliminating time-consuming manual installation.

System Management: With ShoreWare® Director, your entire phone system can be centrally managed from a single browser-based interface.

System Monitor: ShoreWare System Monitor ensures a high level of voice quality by continuously monitoring your network, allowing you to proactively address performance issues before they affect network reliability.

Office Anywhere: Whether they are in the office or on the road, end users can direct calls to any phone of any type, and use ShoreTel’s desktop applications as if they were sitting at their desks.

Contact Center and Converged Conferencing: ShoreWare Contact Center products offer solutions for call centers ranging from entry-level, for those requiring basic functionality, to formal contact centers requiring more in-depth, full featured options. For maximum productivity, ShoreTel® Converged Conferencing allows your organization to conduct large audio conferences and share desktop applications.

Additional Business Applications: ShoreTel offers specialized applications such as the ShoreTel Salesforce.com Call Center Adapter, E911 Notification, ShoreTel NetSuite Integration, Legal and Professional Cost Recovery Integration and the ShoreTel Web Dialer, all of which deliver strong productivity benefits.

ShoreTel Distributed Architecture
The ShoreTel Distributed "Single-Image" Architecture

Why Choose "ShoreTel"?

  • Improve employee productivity by transforming the way people communicate
  • Integrate the communication system into business processes
  • Deliver communications services with superior reliability and availability
  • Reduce capital and operating expenditures
  • Extremely high levels of scalability, reliability and availability that meet the needs
    of global enterprises, and small and medium businesses, alike
  • Exceptional ease of installation, management
    and use
  • Accessibility by mobile users, transferring the full productivity of their office environment to their mobile phones
  • Lower total cost of ownership when compared with other on-premise PBX options


   
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