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Powered by Cloud BI and Analytics Leader Birst, Evolve IP Analyst Delivers Actionable Analytics for Evolve IP Customers December 12, […]Read More
WAYNE, Pa. — December 09, 2014 —Evolve IP™, The Cloud Services Company™, today announced that Telecom Brokerage, Inc. (TBI), a […]Read More
80% of customer calls answered in less than 20 seconds, helping Sanditz attract new corporate customers Today, Evolve IP™, The […]Read More
Entrepreneur Magazine covered an article written by Don Mennig, Sr. VP of Marketing for Evolve IP, discussing how mobile devices lure […]Read More
Average handle time, number of transferred calls, unavailable reasons, sign in / sign out time, number of outbound calls, ...
Metrics, Metrics, Metrics… anyone working in a call center knows how important they are. But how do you determine which metrics ...
In our last blog, we talked about the differences between the terms Data Backup, Disaster Recovery and Business Continuity, ...