Tangible Quality of Service (TQoS)

To provide our clients with the highest possible quality of service, we have implemented our Tangible Quality of Service (TQoS) initiative.  It is constructed of sound fundamental quality practices that deliver the highest level Customer experience possible.  Paramount to this experience is a consultative sales process, quick and effective service installation, accurate billing that reflects customer expectation and quick and effective responses for inquiries and service calls.   With Evolve IP’s TQoS you will not only experience quality but also see and “feel” it.

What you can expect with Evolve IP’s TQoS:

Customer Loyalty Surveys conducted by third parties

Visible reporting of critical SLA metrics specific to your applications via the OSSmosis Portal Network Availability Network Performance (throughput, latency, health) Service Response Times Quick and effective restoral times in the event of an outage

Service provided by experienced professionals with the highest level industry standards and certifications Cisco Certified Internetworking Experts (CCIEs) Certified Information Systems Security Professionals Six Sigma Certified Managers