Overview on Open Seating

The drastic rise in a mobile workforce is driving businesses to adopt technologies that allow them to support a flexible work environment. Whether your business has multiple locations, limited room availability or employees that work remotely; your organization can maximize resources and reduce costs with Evolve IP’s open seating design.

Open Seating offers unique features that help businesses deliver a collaborative work experience. Unlike a traditional hoteling feature, Open Seating allows an available phone to be configured with a user’s phone preferences and settings for speed dial buttons, line keys and soft keys by simply logging into the phone with your voice mail password.

The Open Seating service is a great fit for call centers, hospitals, real estate agencies, banks, car dealerships, educational institutions, non-profit organizations and all industries that are looking to maximize workspace environment, increase efficiency and reduce costs.

Scenario: Enterprise with multiple locations

  • Enterprise has four locations – Philadelphia, Austin, Cleveland and Chicago
  • 20 employees are mobile and usually travel between these offices
  • Each user has a phone at their base office
  • Space is limited at each location – 5 open work stations at each office

Should the enterprise have phones for the Philadelphia office employees and few additional phones for employees travelling from other locations? What is the best way for the enterprise to maximize resources and reduce costs?

Solution: Open Seating

Instead of buying, installing and maintaining additional phones for mobile employees, enterprises can simply install open seating phones for their office. With an open seating phone, the visiting employee can simply log into any unused phone and configure it to their phone profile settings. This allows enterprises to maximize resources and efficiency while reducing costs.

So whether you are a doctor looking to access your phone settings from a different room, or a real estate agent wanting to listen to his voice mail from a different site or a sales rep wanting to access the speed dial button from a different location; open seating is the right fit for you.

Scenario 2: Call center agents working different shifts

  • Customer has a 24/7 shop with 100 call center agents
  • No more than 40 agents are staffed at one time in one shift

How many phones should this business have? Should it have different phones for agents working different shifts? What is the best way to maximize resources and minimize costs?

Solution: Open Seating

To maximize resource and minimize costs, businesses can simply install open seating phones. With open seating phones, the call center agents working the morning shift can log into the phone and configure the phone to their profile settings. The call center agents working the evening shift can log into the same phones and reconfigure the phone to their profile settings. An open seating design promotes flexibility and mobility, while reducing costs associated with additional infrastructure, hardware and personnel.

So whether you are a doctor looking to access your phone settings from a different room, or a real estate agent wanting to listen to his voice mail from a different site or a sales rep wanting to access the speed dial button from a different location; open seating is the right fit for you.

With an open seating service, users can maintain a seamless communication experience and enhance productivity when they are telecommuting between multiple office locations. Here are some additional benefits of an open seating environment:

  • Minimize overheads and resources required
  • Reduce costs
  • Improve Communication and Employee Satisfaction
  • Increase Talent Acquisition and Retention