Unified Communications Features

  • Integration: Our enterprise voice solution offers Salesforce intergration, Outlook integration, as well as integration with other critical applications.
  • Instant Messaging & Presence (IM&P): With integrated phone state and calendar, Business class Instant Messaging & Presence (IM & P) enables users to exchange information and see colleagues’ availability in real time, Includes multi-party chats and file sharing with the security and logging required for adherence to corporate policies.
  • Mobile Apps: Extend business services to your end-users’ smartphones or tablets. Users can make and receive business calls – including video calls – via IOS and Android mobile devices using their business phone number. IM&P, feature control and call settings (find me, follow me, forwarding, etc.) corporate directory, call history and chat history are all accessible.
  • Video Calling: Easy, face-to-face interactions with colleagues in any location via video-enabled HD Voice desk phone, Windows or MAC soft clients, or mobile on both the iOS and Android device.

  • Email: Work in the email platform of your choice, integrated with your Evolve IP hosted Phone System and Unified Messaging. Evolve IP offers Gmail, Microsoft Exchange and Outlook integration with your other applications for a complete UC experience. You will benefit from Unified Messaging for just one inbox as the repository for all messages (email, voicemail and fax); click-to-dial from your email application; phone presence information displayed; and more.
  • Audio & Web Conferencing: Virtual meetings just got better! On demand audio and web conferencing solution enhances the features of the Evolved Office IP phone system with real-time audio and screen sharing capabilities. Evolved Office users have the ability to schedule and record audio conferencing for hundreds of participants to collaborate real-time while viewing the presenter’s screen.
  • Desktop Sharing: Collaborate with your colleagues regardless of location by sharing your screen via your preferred web browser. Your desktop can be shared with internal colleagues or users outside your organization and with multiple users at one time. You can also share files with the click of a mouse and maintain video calling and chat during desktop share.
  • Desk Phones & Soft Phones: HD Voice Desk phones or softphones with audio and video capability allows users to place calls anytime, anywhere. One number reaches you wherever you are, on any device, and you can start a call on your desk phone and seamlessly move the call to your mobile device. You can quickly place or transfer calls through click-to-dial capabilities.

Benefits of Evolve IP’s UC Solution

  • Easy-to-use applications in your preferred environment (Google, Microsoft, or Apple).
  • Unified messaging solution that allows for instantaneous information exchange, immediate decision making, and improved organizational responsiveness – resulting in enhanced productivity.
  • Access UC features from any location with any device via easily-managed mobile applications that span the iOS and Android platforms.
  • Online collaboration and communication enablement for remote workers and road warriors.
  • Leveraging the world-class Evolve IP hosted voice platform for business continuity and application availability.
  • Management of users via the award-winning OSSmosis portal.
  • Reduce or eliminate annual licensing agreements and / or hardware.
  • Improve compliance and professionalism by providing business class instant messaging and video chatting security and logging in adherence to corporate policies.

UC Options from Evolve IP:

EVOLVED OFFICE: UC-ONE

UC-One, an extension to the Evolved Office IP Phone System, delivers a unified experience for end user communication and collaboration in the office and on the road. UC-One combines secure instant messaging and presence, desk and mobile voice communication, video calling, and desktop collaboration into a single application interface that is available on MAC and Windows PCs and iOS and Android tablets and mobile phones. Click here for more information

EVOLVED OFFICE: GOOGLE CONNECT

UC-One, an extension to the Evolved Office IP Phone System, delivers a unified experience for end user communication and collaboration in the office and on the road. UC-One combines secure instant messaging and presence, desk and mobile voice communication, video calling, and desktop collaboration into a single application interface that is available on MAC and Windows PCs and iOS and Android tablets and mobile phones. Click here for more information

EVOLVED OFFICE: LYNC CONNECT

The Evolved Office adds enterprise voice features to Microsoft Lync, which offers advanced presence and collaboration features from within the Microsoft Office suite of products. Evolve IP UC can integrate with Office 365, your premise-based or hosted Lync server. Click Here for more information

EVOLVED OFFICE: SKYPE COMMUNICATOR

The Evolved Office Skype Communicator enhances the unified communication experience for Microsoft Office 365 users by providing enterprise-grade telephony features such as PSTN calling, phone presence status, softphone calling, and more. With this application, organizations will have the ability to Skype for REAL Business. Click Here for more information

EVOLVED OFFICE: OPEN SEATING

The Evolved Office Open Seating provides a modern workspace for businesses looking to deliver a collaborative work experience. It offers greater flexibility and mobility to the workforce by allowing users to log into any phone available in their office and turn it into their primary work phone. Click here for more information

Evolved Office UC Options Standard Features UC-One Microsoft Lync Google
Enterprise Voice Yes Yes Yes Yes
Call Control (Hold, Transfer, Conference) Yes Yes Yes Click-to-call
Soft Client Yes Yes Yes Yes
Email Integration Yes Yes Yes Yes
Unified Messaging Yes Yes Yes Yes
Unified Fax Yes Yes Yes Yes
Instant Messaging Optional Yes Yes Yes
Mobility (Single-number Reach) Yes Yes Yes Yes
Web Conferencing Optional Yes Yes Yes
Video Conferencing Phone/Soft Client Yes Yes Yes
Audio Conferencing Yes Yes Yes Yes
Phone Presence Yes Yes Yes Yes
Calendar Presence No Yes Yes No
Communication Profiles Yes Yes Yes Yes
Desktop Platform Availability Windows, Mac Windows, Mac Windows, Mac Windows, Mac
Mobile Platform Availability iOS, Android iOS, Android Win Mobile, iOS, Android No

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Overview on Integrations and Applications

The Evolve IP hosted phone platform seamlessly integrates with many leading CRM and business applications, such as Salesforce, MS Dynamics, Zendesk, Google Apps and more. With this CRM integration application, businesses can deliver the true promise of unified communications by providing end-users valuable features right within the applications they use daily.

It allows users to make better use of time speaking with valuable prospects and customers, rather than looking up contact and account information manually in their CRM. Inbound calls can automatically open contact information in your CRM. Users are also provided the ability to click-to-dial from CRM records, control their phone from their CRM, automatic call logging and much more.

Integration between the Evolve IP hosted voice platform and your business applications ensures dramatic productivity gains for your users, while working in the office or remote.

Featured CRM Integrations

Spotlight on Integration:

Evolve IP applications and our open API architecture allow easy Outlook and Saleforce integration as well as integration with other CRMs and applications important to your business.

Integration Features:

  • Integration with CRMs such as Salesforce.com, Microsoft Dynamics CRM, Sugar CRM, ACT!, Goldmine, and more.
  • Incoming call screen pops with CRM caller ID recognition.
  • Click-to-dial directly from your CRM application.
  • Easy navigation from UC applications to your CRM.
  • Tags, call logging, reporting and searching of calls and records.
  • Integration to Evolve IP Phone System for phone presence, uniform application credentials, and calendar integration.