For businesses using Zendesk customer service platform, Evolve IP’s world-class hosted IP Phone System is the enterprise voice solution of choice. Evolve IP’s “best-of-breed” IP phone system and call center becomes an incredibly powerful multi-channel contact center when integrated with Zendesk’s award winning chat, email and social media support application.

Zendesk Incoming Call

Why Zendesk Integration?

Both Evolve IP and Zendesk provide industry-leading services that help call centers provide better customer service. Additionally, they each provide analytics that generate unique business insights into customers and agents. Integrating the services marries these two data sources helping the business gain keen insights into their operations and customers never before available.

Your customer service agents will also benefit from the automation between the Evolve IP hosted call center platform and Zendesk to track all incoming and outgoing calls made from the office, from agents working remotely, and even from the road. It vastly increases agent efficiency and productivity, which means improved service levels for your customers.

Accessible from anywhere, on any device via the Google Chrome browser, the application is maintenance free for both end users and administrators, because updates are automatically downloaded.

Features

  • Completely independent of hardware or OS
  • Supports both Professional and Enterprise editions
  • Click-to-Dial from any phone number within Zendesk
  • Incoming screen pop with caller ID lookup against Zendesk
  • Automated call logging in Zendesk with call direction and date/time stamp
  • Easy navigation to various Zendesk modules (Tickets or Contacts) from the call log window
  • Agents can link the call to a ticket, click to add tags or input their own custom tags, enter notes about the call and update the ticket status
  • Searching and calling Zendesk contacts from Chrome omnibox

Benefits

  • Provides insight into agent productivity and customer behavior
  • Increases call center agents’ productivity
  • Empowers efficient customer interaction
  • Is easy to deploy and manage – requires no software to download or install or install