Evolve IP, one of Philadelphia’s fastest-growing tech companies and named “One of the Best Cloud Companies to Work For 2018” by Forbes Magazine, is looking for a talented new Client Technology Advisor (“CTA”) to join us and develop, maintain and grow Evolve IP’s relationships with our clients. The best candidate will guide clients through the client lifecycle from initial implementation to ongoing adoption to business expansion.

The CTA understands their client’s goals and business objectives and, as trusted advisors, recommends solutions to the challenges they face, enabling them to unlock the full potential of our products and services. This CTA will know they are doing an extraordinary job when their clients renew and expand their product suite with Evolve IP.

MAJOR RESPONSIBILITIES:

  • Focus is on newly acquired clients for the first year
  • Establishes productive, professional relationships with key personnel in assigned customer accounts
  • Runs Action Registers/Punch lists as needed
  • Update and maintain client information in SFDC
  • Understanding of Evolve IP’s capabilities and service, and effectively communicates all offerings to the client
  • Aware and in pursuit of opportunities for account growth
  • Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations
  • Schedules face to face meetings and calls with customers to present Client Value Report
  • Handles renewal process, if applicable
  • Chronic and jeopardy account management

MINIMUM QUALIFICATIONS:

  • College degree or equivalent experience
  • Desire to work in a fast-paced environment within the technology sector
  • Strong interpersonal communication skills
  • Ability to work directly with internal staff and customers in a professional, consultative manner
  • Excellent organizational skills to juggle multiple priorities
  • Resourceful when facing challenges, and refuse to give up until our clients succeed
  • Calm under pressure

SPECIAL SKILLS/EQUIPMENT:

  • Proficiency with Microsoft Office programs (Outlook, Excel, Word, Visio, etc.)
  • General understanding of telecommunications equipment, products, and vendors
  • Thorough understanding of Evolve IP product sets
  • Understanding and ability to use social media

MAJOR CHALLENGES:

  • Managing clients with heightened concerns and/or jeopardy accounts
  • Ability to identify proactive solutions for clients
  • Time management is critical to ensure that a balance between maintaining and growing clients is achieved

KEY PERFORMANCE INDICATORS:

  • Successful installation
  • Frequent communication touches (calls, meetings, etc.) as per the CTA contact guidelines
  • Uncovering potential growth of the account after implementation
  • Client Satisfaction

Join Us

From a team dedicated to building a rewarding work environment to unlimited education opportunities to being named one of the top places to work in the country. We’re excited to hear from you.