Technical Support Specialist
Acting as an ambassador for Evolve IP, the Technical Support Specialist fields customer inquiries and works directly with Evolve IP Associates to resolve customer impacting issues. The role also serves as the first line of defense for Evolve IP, providing first level monitoring and troubleshooting of network anomalies, and performs internal and external escalations when necessary and appropriate. Some level of proficiency with networking concepts and a desire to apply those concepts in a real world application is a plus.
Our best Support Technicians are passionate about technology and thrive in fast-paced environments. They have excellent written and verbal communication skills and enjoy customer interaction. Solving problems comes naturally and their experts at juggling multiple projects at once.
Do you have 1-2 years of customer experience and are familiar with ticket or service desk systems? Does communicating clearly and effectively (both written and verbal) come natural to you? Do you have excellent resolution skills and have the ability to troubleshoot and work remotely? Are you looking to start a rewarding career in the technology industry, then the Evolve IP Support Center is a great opportunity for you to enhance your skills and achieve your professional goals.
- 1-2 years in network monitoring or service desk position
- 1-2 years experience with Cisco Routers, switches, and firewalls
- CCNA Certified
- Voice over IP (VoIP) experience
- Microsoft Applications
- Must have college degree or equivalent training experience
From a team dedicated to building a rewarding work environment to unlimited education opportunities to being named one of the top places to work in the country. We’re excited to hear from you.