The Tier 1, Support Technician provides first level monitoring and troubleshooting of network anomalies, and performs internal and external escalations when necessary and appropriate.  In addition, this position fields customer inquiries via tickets and inbound/ outbound call center calls.

Qualifications

High school diploma

Exceptional verbal and written communication skills

High level EQ

Excellent time management skills

Ability to multitask

Ability to perform basic troubleshooting

Familiarity with routers and switches

MSOffice proficient

Duties and Responsibilities

  • Field incoming Call Center Calls (1. Troubleshooting various HPBX and supporting application issues, 2. Processing various HPBX and supporting application requests 3. Providing advice for third party applications that integrate with the Evolved Office)
  • Monitor Incoming ticket request (Calls (1. Troubleshooting various HPBX and supporting application issues, 2. Processing various HPBX and supporting application requests 3. Providing advice for third party applications that integrate with the Evolved Office) Monitoring Network connectivity and availability

Join Us

From a team dedicated to building a rewarding work environment to unlimited education opportunities to being named one of the top places to work in the country. We’re excited to hear from you.