Evolve IP, one of Philadelphia’s fastest-growing tech companies and named “One of the Best Cloud Companies to Work For 2018” by Forbes Magazine, is looking for a talented Project Support Technician to join our UCaaS service delivery team.

The Project Support Technician is responsible for assisting project managers with the technical duties surrounding implementation. The right candidate will be responsible for first level network and UCaaS troubleshooting as well as preparing for customer ports which will include triggering and testing. They will also work with the customer to clear any outstanding concerns before handing off to support and will be responsible for the design and implementation of the services.

Duties and Responsibilities:

  • Working tickets
  • Building customers in various back-end systems
  • Troubleshooting with end users
  • Troubleshooting with project managers
  • Assisting other project support personnel
  • Activating and Testing Ports
  • Building Customer Call Routing/Visio
  • Resolving outstanding customer issues post-go-live

Minimum Qualifications:

  • Minimum high school diploma or equivalent, college degree preferred
  • 2-3 years related experience
  • Knowledge and awareness of cloud products
  • Basic computing skills, time management, comprehension of IT Environment
  • Ability to work in a fast paced environment, pick up on things quickly, build rapport with customers, basic customer service
  • Proficient in Microsoft Office Suite

Preferred Qualifications:

  • Advanced knowledge of cloud products, UCaaS network hardware (Polycom, Yealink, Cisco)
  • Cisco certification and/or Six Sigma certifications
  • Previous experience showing proven ability to work in a fast paced environment, pick up on things quickly, build rapport with customers, basic customer service
  • Experience and/or knowledge of ICD, Broadsoft, IBM Tivoli, Palladion

Join Us

From a team dedicated to building a rewarding work environment to unlimited education opportunities to being named one of the top places to work in the country. We’re excited to hear from you.