Senior Vice President, Client Operations

Art Gairo is a Client Operations executive with over 20 years of experience in building, transforming and leading world class customer service organizations. As Senior Vice President of Client Operations, Art is responsible for leading all aspects of delivering service and support to Evolve IP’s clients, and for enhancing the company’s programs as Evolve IP continues its global expansion.

Prior to joining Evolve IP, Art was the Senior Vice President and Head of Customer Experience at Broadview Networks, with responsibility for all Service, Repair, and Care Centers; the Enterprise Customer Support Division; Field Operations; and the Agent and Wholesale Support Divisions. Before joining Broadview, Art was Vice President of Customer Operations at ATX Communications, which was acquired by Broadview in 2006. Art was also Vice President of Client Implementation at Allegiance Telecom prior to his time with ATX Communications.

A multiple award-winner, including for ‘Customer Service Team of the Year’, Art holds a 6 Sigma Black Belt Certification and dual Master’s Certifications in Lean 6 Sigma and Organizational Leadership from Villanova University. He is currently enrolled in the Executive Leadership Program at Notre Dame’s Mendoza School of Business and served as the Chair of the American Business Awards for Customer Service Categories in 2011.

Art resides in the Montgomery County, PA area, with his wife Karrie Ann and their 4 children: Joseph, Gina Marie, Alyssa and Alayna.