Request Information
1.877.459.4347

Request Information

or Call 1.877.459.4347
Skip to content
Evolve IP
Contact Us
  • Collaboration
    • Unified Collaboration

      Evolve IP is the only provider that integrates Business Collaboration with vital Enterprise Voice features.

       
      cloud-menu-3 Business Collaboration
      • Microsoft Teams
      • UC-One Connect
      cloud-menu-2Phone Systems
      • Overview
      • Features
      • Management Portal
      • Integrations & Apps
      • Phones & Accessories
      • Implementation & Training
      • FAQs
      • International Hosted PBX
      E-Book: Workstream Collaboration At-A-Glance
      E-Book: Workstream Collaboration At-A-Glance
       
  • Contact Center
    • Unified Contact Center

      Evolve IP’s award-winning cloud communications can help you increase productivity and customer satisfaction while reducing costs.

       
      cloud-menu-1Contact Center
      • Overview
      • Omnichannel
      • Workforce Optimization
      • Implementation & Training
      • FAQs
      • Features & Options
        • Agent Call Handling
        • Agent Interaction Tools
        • Leadership & Monitoring
        • Queues & Routing
      cloud-4
      Gartner CCaaS MQ
       
  • Workspaces
    • Unified Workspaces

      Evolve IP provides a comprehensive suite of award-winning products that allows you to empower and secure your business for the future.

       
      cloud-menu-3 DaaS
      • Overview
        • Desktop Service DaaS
        • Remote Monitoring Management RMM
        • Helpdesk Managed
        • Mobile Device Management MDM
      • Virtual Desktop Clients
      • FAQs
      cloud-menu-2Access Management
      • Overview
      • Features
        • Application Dashboard
        • Password Management
        • Multi-Domain Support
        • Multi-Factor Authentication
        • Security Policy Management
      Gartner’s 2018 Market Guide for DaaS
      Gartner’s Market Guide for DaaS
       
  • Industry Solutions
    • Industry Solutions

      See how our award-winning product suite can come together to empower any business

       
      cloud-menu-3 Industries
      • Credit Unions
      • Financial Services
      • Healthcare
      • Legal
      • Restaurants
      • Veterinary
      cloud-4
      Contact Center Software Comparison Martix
       
  • Partners
    • Overview
    • Partnership Types
      • Channel Partners
      • White Label Partners
      • Marketing Partners
    • Partner Resources
      • Partner Portal
      • OSSmosis Provisioning Portal
      • Partner Knowledge Base
  • Resources
    • Case Studies
    • Blog
    • Resource Library
      • Data Sheets
      • Tools
      • Videos
      • Webinars
      • White Papers
    • Knowledge Base
    • Virtual PBX vs. Hosted PBX
    • What is the cloud?
  • Support
    • Contact Support
    • Knowledge Base
    • Cloud Glossary
    • Resource Library
  • Company
    • About Us
    • Why Evolve IP?
    • Our Leadership
    • Recognition
    • Evolve Cares
    • Careers
    • Events
    • Newsroom
    • Mergers & Acquisitions
    • Enabling Technologies
      • Disaster Recovery
      • Infrastructure as a Service
      • Colocation Services
      • Office 365
      • SYNC
      • Hosted Exchange
      • Unified Communication
      • Networking
    • Our Network
    • Compliance
    • OneCloud™
    • Contact Us
Contact Us

AiTech Resources

AiTech Resources

User Guides

Hosted PBX Quick Reference Guides

  • Quick Start Guide
  • Voicemail
  • Auto Attendant
  • Call Center Statistics

Polycom VVX Series Phone Data Sheets and User Guides

  • VVX 101 Data Sheet
  • VVX 201 Data Sheet
  • VVX 3XX Data Sheet
  • VVX 4XX Data Sheet
  • VVX 5XX Data Sheet
  • VVX 101 / 201 Quick User Guide
  • VVX 3XX Quick User Guide
  • VVX 4XX Quick User Guide
  • VVX 500 Quick User Guide

Polycom SoundPoint Phone Data Sheets

  • SoundPoint IP 321-331
  • SoundPoint IP 335
  • SoundPoint IP 450
  • SoundPoint IP 550
  • SoundPoint IP 560
  • SoundPoint IP 650
  • SoundPoint IP 670
  • SoundPoint IP Backlit Expansion Module
  • SoundPoint IP Color Expansion Module

BroadWorks Reference Guides

  • Special Calling Features QRG-R180
  • Auto Attendant QRG-R180
  • Feature Overview R170

Tutorials

Please click on a link below to view the tutorial. All tutorials will open in a new browser tab.

Polycom VVX Tutorials

  • VVX 300 Series
  • VVX 400 Series
  • VVX 500 Series
  • VVX 600 Series

UC One Tutorials

  • UC One Desktop
  • UC One Mobile for Android
  • UC One Mobile for iPhone

Unity Tutorials

  • Unity Desktop
  • Unity Call Center Agent
  • Unity Call Center Supervisor
  • Unity Reception

Web Portal

  • Aitech Training – End User Portal

Training Presentations

  • AiTech Training – Polycom VVX Phones
  • AiTech Training – Web Portal
  • AiTech Training – UC-One Mobility
  • AiTech Training – ADMIN Portal

Contact Us


Why Evolve IP?
Recommended For You
X
    E:book: UC-One Connect
    IP Phone System Comparison Matrix
    PBX TCO Calculator
    Checklist: Questions to Consider Before Choosing a Business Collaboration T...
    E-Book: Workstream Collaboration At-A-Glance
Recommended For You
    Ogletree Case Study
    E-Book: Workstream Collaboration At-A-Glance
    Microsoft Teams vs Cisco Webex Teams Comparison Matrix
    Key Findings on Teams and Collaboration
    Checklist: Questions to Consider Before Choosing a Business Collaboration T...
The Evolve IP Compliance CloudTM

Compliance is a way to do business … not an afterthought when clients need it.

At Evolve IP we have a dedicated compliance and security practice and work with two of the world’s top 3rd-party compliance auditors, Grant Thornton and Ernst & Young, to enable customers to extend their compliance to our fully audited cloud. This focus allows us to deliver the documentation and assurances that other’s simply cannot including HIPAA / HITRUST, PCI-DSS (all 12 sections), SOC 2/3 and more. The Compliance CloudTM includes true client isolation, encryption in transit and at rest, private VLANs, firewalls and dozens of other security measures.

 
 
What Our Clients Say
  • “High-level technology, better compliance, cybersecurity, and communication capabilities are expected of all providers of financial services, regardless of size. With the rate of change and costs involved, it is difficult for any size credit union to keep pace. So when we were looking for a cloud technology partner, we emphasized the need to provide to our members with technology solutions that help them compete with larger banks and financial institutions, at a cost they can afford. Evolve IP offers all that, plus broad financial services industry experience and a pedigree of providing first-rate service to support growth and continually enhance the entire member experience.”

    David Frankil, Chairman of the NJCUL Services Corporation and President/CEO of the New Jersey Credit Union League

  • "The people that Evolve IP are more personable; you don't feel like there's necessarily a script when you're talking with them, they’re easy to understand, quick to get a hold of, and they follow through on what they say they're going to do."

    Watch Testimonial

  • "Evolve IP has been a vendor partner that has grown with us, that has helped us, and that you know stands by us and stands by their word."

    Watch Testimonial

  • "I was a bit of skeptical because I've been told that by sales guys before...but you've all came through on every one of their promises and not only that, but even throughout our subsequent years of working with us as partners, you’ve stepped up to the plate whenever we needed something and provided a helping hand"

    Watch Testimonial

  • "…we were assigned a project manager for our implementation they weren't just force-feeding one process down. they listened, they work with us, they adjusted schedules and they held our hand every step of the way…"

    Watch Testimonial

What the Experts Think

Our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust.

Gartner

We deploy best-of-breed solutions including: Disaster Recovery, Contact Center, Unified Communications, DaaS, IaaS. Our services are analyst-acclaimed, vendor-validated, client recommended and award-winning.

HITRUST

Evolve IP is proud to have achieved the honor of being HITRUST CSF certified! Certification to the HITRUST Common Security Framework (CSF) affirms that all of Evolve IP’s cloud computing and cloud communications services adhere to the strictest security standards for electronic protected health information (PHI). The HITRUST security standard was developed by and for the healthcare industry as a means of going above and beyond the compliance requirements of HIPAA.

The HITRUST Common Security Framework (CSF) was developed to address the multitude of security, privacy and regulatory challenges facing healthcare organizations. The HITRUST CSF was developed by healthcare and IT professionals to provide an efficient and prescriptive framework for managing the security requirements inherent in HIPAA. HITRUST CSF rationalizes healthcare-relevant regulations and standards into a single overarching security framework. An important part of the “What is HITRUST” answer is understanding that the CSF is risk-based and compliance-based so that organizations can tailor the security control baselines and vendor management programs that they follow based on their specific organization type, size, systems, and regulatory requirements.

HIPPA

The Privacy regulations of the U.S. Health Insurance Portability and Accountability Act (HIPAA) require health care providers, organizations, and their business associates, develop and follow procedures that ensure the confidentiality and security of protected health information (PHI) when it is transferred, received, handled, or shared. This applies to all forms of PHI — paper, oral, and electronic, etc. Those who fail to adhere to HIPAA can suffer from huge fines climbing into the millions of dollars for major violations.

The Compliance Cloud™ fully enables covered entities and their business associates subject to HIPAA regulations to leverage a secure environment to process, maintain, and store protected health Information (PHI) featuring among other controls.

SSAW 16 Service Organization Control II (SOC 2)

Evolve IP has received an SSAE 16 SOC 2 Type II report on our internal controls relating to how we assess and address the potential risks associated with the security, availability, and confidentiality of not only the cloud-based services that we provide, but also our physical and logical infrastructure. Evolve IP utilizes the Certified Public Accounting firm of Grant Thornton to perform its annual audit and attestation in accordance with the Statements on Standards for Attestation Engagements No. 16 and the associated Trust Services Principles, as published by the AICPA, to evaluate the effectiveness of Evolve IP’s service organizations controls.

Forbes

While Forbes regularly features coverage and recognition about Evolve IP, they've most recently recognized Evolve IP as being the "Best Cloud Computing Companies And CEOs To Work For In 2017".  They've ranked Evolve IP in the Top 3 just behind Google and Microsoft in the Cloud Infrastructure classification.  (Feb 2017). Forbes  also recently recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. (Sept  2017). Last year, Forbes recognized Evolve IP's survey of 1,080 executives citing that the number one reason to go to the cloud is the same reason that it is avoided. (Mar 2016).

Unified Communications Product of the Year

TMC and Internet Telephony Magazine have named Evolve IP’s unified communications platform as a 2017 Unified Communications Product of the Year Award winner. This marks the 6th time Evolve IP has been honored with this prestigious award and follows a series of product innovations that have allowed the company to rapidly expand its international coverage.

Evolve IP’s business collaboration tools and IP phone system dramatically improve employee productivity in the office and on the road with a Unified Communications as a Service (UCaaS) platform that fully integrates voice, video, instant messaging & presence (IM&P), desktop sharing, audio/web conferencing and more. The company also provides a sophisticated Web-based management portal, OSSmosis®, that allows administrators to easily configure system functions and quickly modify users without the need to reach out to a third party for changes.

Inc.

Inc. magazine has recognized Evolve IP in the 34th annual Inc. 500|5000, an exclusive listing of the nation's fastest-growing private companies. The list will be unveiled in the September issue of Inc.

The story of this year's Inc. 5000 is the story of great leadership. In an incredibly competitive business landscape, it takes something extraordinary to take your company to the top," says Inc. President and Editor-In-Chief Eric Schurenberg. "You have to remember that the average company on the Inc. 5000 grew nearly six-fold since 2012. Business owners don't achieve that kind of success by accident.

Payment Card Industry Data Security Standard (PCI DSS)

Evolve IP has achieved Payment Card Industry (PCI) Data Security Standard (DSS) compliance covering all 12 sections of the PCI DSS. The PCI data security standard is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes. It was created by the founding brands of the PCI Security Standards Council, which includes American Express, Discover Financial, JCB International, MasterCard Worldwide, and Visa Inc.

CSA STAR

Evolve IP is also a registered and participating member of the CSA Security, Trust & Assurance Registry (STAR). The CSA was formed to encourage transparency of security practices within cloud providers. It is a free, publicly accessible registry that documents the security controls provided by various cloud computing offerings, thereby helping users assess the security of cloud providers they currently use or are considering contracting with. CSA STAR is open to all cloud providers, and allows them to submit assessment reports that document compliance to CSA published best practices. The searchable registry will allow potential cloud customers to review the security practices of providers, accelerating their due diligence and leading to higher quality procurement experiences. CSA STAR represents a major leap forward in industry transparency, encouraging providers to make security capabilities a market differentiator.

Deloitte’s Technology Fast 500TM

Evolve IP has been ranked for the second consecutive year on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America – both public and private. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2012 to 2015. The list is a veritable Who’s Who of technology that has included tech companies like Google, VMware and Facebook.

Technology Fast 500 provides a ranking of the fastest growing technology, life sciences, and energy the companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth during the period from 2012 – 2016.

Red Herring

Red Herring has named Evolve IP as one of the Top 100 Companies in North America.  Red Herring’s Top 100 recognizes the leading and most promising private companies from around the world. Among the over 20 criteria used to analyze companies for the award, Evolve IP was noted for its financial performance, technological innovation, customer footprint, the DNA of its founders and addressable market.

Red Herring selects the award winners for North America from approximately 1,200 privately financed companies each year in the US and Canada. Since 1996, Red Herring has kept tabs on these organizations and its editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, Palo Alto Networks and eBay would change the way we live and work.

Entrepreneur

Evolve IP has been recognized as one of the “Best Entrepreneurial Companies in America” in Entrepreneur magazine’s Entrepreneur360™ Performance Index, a study involving a comprehensive analysis of private companies in America. Based on this study forged by Entrepreneur, Evolve IP is recognized as a company that exemplifies growth, not just in top and bottom line, but in sustainability and the ability to achieve lasting success.

According to Entrepreneur, after evaluating approximately 10,000 U.S. based firms, the team of editors and researchers behind the E360 Performance Index collected more than 250 pieces of data from the finalists, focusing on growth drivers and challenges, goal setting, resource allocations, and reward systems. The analysis uncovered a class of leading companies, including Evolve IP, whose continued success is largely based on superior value creation for their customers, building an adaptive learning culture, and aggressive geographic expansion—placing them amongst the most dynamic firms in America today.

Latest Blog Posts


Is Everyone In Your Business Collaborating? Only The Shadow Knows!
How to Strike a Balance in your Contact Center
How to Strike a Balance Within your Contact Center

White Label Pros Why Bother with DIY?
View More

Latest Press Releases

Evolve IP Touts Differentiated Strategy with Microsoft Teams
November 9, 2019 / Evolve IP
In the first quarter of 2020, Evolve IP is going to be offering its partners voice-enabled Microsoft Teams with full enterprise voice capabilities, including contact center later in the year. And this…
Evolve IP Named 2019 Partners’ Choice – Top Cloud Supplier by Intelisys at Channel Connect
October 30, 2019 / Evolve IP
 Expanded Collaboration and Workspace Solutions, including Voice-Enables Microsoft Teams, introduced at Annual Conference  WAYNE, Pa. – October 30, 2019 – Evolve IP®, The Cloud Strategy Company™, today announced that it received the…
techaWare Women, Wine and Tech Event Surpasses 175 Attendees
October 28, 2019 / Evolve IP
 2nd Annual Wine Tasting Co-Partnered By TechGirlz, POWER, Women in Tech Summit and Women in Technology Leadership  WAYNE, Pa. – October 28, 2019 – Evolve IP®, The Cloud Strategy Company™,…
Evolve IP Named for Third Consecutive Year To Gartner’s 2019 Magic Quadrant for Contact Center as a Service, North America
October 18, 2019 / Evolve IP
Receives 4.7 out of 5 stars and a 92% recommendation rate within the CCaaS - North America Market Based on Independent Client Reviews From Gartner's Peer Insights Website WAYNE, Pa.…
View More
Evolve IP

Sales:

  • Phone - 877.459.4347
  • Email - info@evolveip.net

Support:

  • Phone - 877.459.4347, Opt. 2
  • Email - support@evolveip.net
Facebook Twitter LinkedIn Instagram YouTube Blog
UK   NL   DE

Products & Services

  • Cloud Contact Centers
  • Cloud Phone Systems
  • Disaster Recovery
  • Infrastructure as a Service
  • Unified Communications
  • Virtual Desktops

Solutions

  • Business Continuity
  • IT as a Service
  • Compliance & Security
  • Healthcare
  • Credit Unions
  • Restaurants
  • Veterinary
  • Networking
  • Identity and Access Management

Resources

  • Blog
  • Resource Library
  • Knowledge Base
  • What is The Cloud?
  • PCoIP Technology Explained: What is PC Over IP?
  • Contact Support
  • Cloud Glossary
© 2019 Evolve IP, LLC. All Rights Reserved.
Privacy Policy | Terms & Conditions | Knowledge Base | Site Map
close

Contact Us

or Call 1.877.459.4347