Ameriflex Increases Customer Satisfaction with Evolve IP’s Queue Callback Solution
“With Evolve IP, the Queue Callback launch was seamless. They knew our backend, and they knew how our system works, so it integrated so very easily. “
Jason Iacobellis, Director of Member Services Ameriflex
Rising customer call abandonment and the desire to be on the cutting edge of customer service improvement technology drove Ameriflex to look into queue callback options.
With Evolve IP, Ameriflex was able to easily integrate and launch the Queue Callback solution, which tightly integrated with existing solutions. This has led to higher rates of positive customer service feedback while reducing call center costs.
Independent benefits administrator Ameriflex experiences double digit improvement on abandoned calls rate, improving overall customer service feedback in the process, through Evolve IP’s Queue Callback solution.
Ameriflex is an independent benefits administrator providing technology-based benefits and compliance solutions to more than 18,000 groups, representing approximately 3.5 million participants throughout the United States. The company provides a wealth of consumer-driven benefit options, as well as robust Web-based COBRA administration system and special plan billing services, and their proprietary program, Ameriflex Workforce.