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5 Fears Businesses Have When Moving to the Cloud

July 22, 2015 / Neill Reidy

Just a few years ago, most businesses were wary of moving their data and services to the cloud. Today, organizations have become educated and understand that many of those initial fears are now unfounded and companies are finally taking full advantage and reaping all of the benefits of the cloud.

Some companies still have concerns, however, especially in light of breaches publicized by the media. Are those concerns founded? If so, what can you do to ensure that your data is safe in a service provider’s cloud?

Let’s look at some of the most common concerns Evolve IP technology advisors encounter when speaking with customers and prospects.

1. Data Loss

The ramp up time that an organization experiences after it has encountered a data loss costs the organization time and money. In a nutshell: whenever your business is down, you’re losing money. Depending on what type of disaster recovery plan you have in place, your IT could be down for a few minutes or even a few days. In our experience, there are very few businesses that can afford to be down for several days.

It’s important for organizations to understand that the cloud can’t be used as a crutch for data backup. It’s just as crucial to back up your data being stored in the cloud as it is to back up local, premise-based servers. Customers still need to be able to recover from even simple incidents such as end-user accidental data loss.

Evolve IP and Data Loss

Evolve IP offers a variety of backup and replication options. We understand the importance of providing various disaster recovery (DR) options, as well as the importance of educating customers on those options. What are the options for Recovery Point Objective (RPO) and Recovery Time Objective (RTO)? What do the various options mean for the customer? How long would they be down? How would that downtime affect their business?

A client can only have trust in a vendor and its products if he or she understands how they work, what the options are, and what they mean to his or her organization.

2. Security

Security is an understandable concern for any organization. What is most important to consider in regards to security is who has access to your data when it’s in the cloud. As companies move their data to the cloud and that data gets shifted from one data center to another, they become reliant on their cloud service provider’s background checks and internal practices. This is why it is crucial to select a reputable and experienced service provider.

Security and Evolve IP

Security is our top concern and the cornerstone of our cloud computing product family. We are SOC 2/3 certified, PCI-ASV certified and are a registered and participating member of CSA Security, Trust & Assurance Registry (STAR). Evolve IP is committed to maintaining compliance and continuing to exceed industry regulations. Additionally, Evolve IP is monitoring the data centers simultaneously, for added security. Evolve IP is a Managed Security Services Provider (MSSP), experienced in protecting, reporting and auditing enterprise customer environments.

3. Loss of Control

Oftentimes, when an organization’s data gets moved to the cloud, they don’t actually know where it resides. Whereas, in the traditional premise-based environment, servers and data are in the room across the hall, and access is easily monitored and controlled. Customers feel an intrinsic sense of control with premise-based equipment because “I know all my stuff is on a server in the closet.” So, once you start moving data and infrastructure to the cloud, customers feel that they are losing access and control. But, in reality, having the data onsite is providing a false sense of security. When your data is in a world-class data center, such as Evolve IP’s geographically redundant, active-active availability zones, it is far more secure, and you still have full control via a self-service administrative portal.

Of course, it’s important that your organization trusts the service provider it selects. After all, they have all of your organization’s client and company information. Not every cloud service provider is the same. Customers must be able to consider their service provider to be a trusted advisor. That’s why it’s important to do your research, and ensure that the service provider has a good reputation in the industry and a solid technology platform.

4. Vendor Longevity

In the last several years, there’s been a race to get to the cloud, with myriad startup companies coming out of the woodwork, facilitating the migration to the cloud. But, it’s important to gauge how long those companies will stay in business. If you are at a Fortune 100 company that’s been doing business for 50 years are you going to feel comfortable suddenly hosting all your data with a company that’s been in business for two years? Two years is not nearly enough time to become proven in the hosting & infrastructure marketplace. It’s important to vet potential cloud service providers for signs that they are financially stable and growing in order to feel comfortable that they will remain in business for as long as your organization is in business.

5. Reliability

It’s important to do your due diligence when moving to the cloud. Evolve IP is continually scaling up and out across SANs, servers, networks, and data centers. Our business requires multiple levels of redundancy in all areas, including hardware and software systems.

From a reliability perspective, the real issue is often on the customer side of connectivity and infrastructure versus the reliability of the service provider’s cloud. The question actually becomes, “How is your internet connectivity?”

If you move all your data to the cloud, and experience a problem at your office where the internet is continually fluctuating up and down, you will have an issue accessing your data. Many reputable cloud providers can have a 99.999% uptime SLA, however, this means nothing if you can’t access your data with your internet connection. It’s important to have a reliable network solution, such as Evolve IP’s Cloud Connect to ensure quality of service (QoS).

If you are considering moving to the cloud, click here to download our 14 Questions to Ask Your Potential Cloud Services Provider list.

Categories: Cloud Computing
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The Evolve IP Compliance CloudTM

Compliance is a way to do business … not an afterthought when clients need it.

At Evolve IP we have a dedicated compliance and security practice and work with two of the world’s top 3rd-party compliance auditors, Grant Thornton and Ernst & Young, to enable customers to extend their compliance to our fully audited cloud. This focus allows us to deliver the documentation and assurances that other’s simply cannot including HIPAA / HITRUST, PCI-DSS (all 12 sections), SOC 2/3 and more. The Compliance CloudTM includes true client isolation, encryption in transit and at rest, private VLANs, firewalls and dozens of other security measures.

 
 
What Our Clients Say
  • “High-level technology, better compliance, cybersecurity, and communication capabilities are expected of all providers of financial services, regardless of size. With the rate of change and costs involved, it is difficult for any size credit union to keep pace. So when we were looking for a cloud technology partner, we emphasized the need to provide to our members with technology solutions that help them compete with larger banks and financial institutions, at a cost they can afford. Evolve IP offers all that, plus broad financial services industry experience and a pedigree of providing first-rate service to support growth and continually enhance the entire member experience.”

    David Frankil, Chairman of the NJCUL Services Corporation and President/CEO of the New Jersey Credit Union League

  • "The people that Evolve IP are more personable; you don't feel like there's necessarily a script when you're talking with them, they’re easy to understand, quick to get a hold of, and they follow through on what they say they're going to do."

    Watch Testimonial

  • "Evolve IP has been a vendor partner that has grown with us, that has helped us, and that you know stands by us and stands by their word."

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  • "I was a bit of skeptical because I've been told that by sales guys before...but you've all came through on every one of their promises and not only that, but even throughout our subsequent years of working with us as partners, you’ve stepped up to the plate whenever we needed something and provided a helping hand"

    Watch Testimonial

  • "…we were assigned a project manager for our implementation they weren't just force-feeding one process down. they listened, they work with us, they adjusted schedules and they held our hand every step of the way…"

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What the Experts Think

Our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust.

Gartner

We deploy best-of-breed solutions including: Disaster Recovery, Contact Center, Unified Communications, DaaS, IaaS. Our services are analyst-acclaimed, vendor-validated, client recommended and award-winning.

HITRUST

Evolve IP is proud to have achieved the honor of being HITRUST CSF certified! Certification to the HITRUST Common Security Framework (CSF) affirms that all of Evolve IP’s cloud computing and cloud communications services adhere to the strictest security standards for electronic protected health information (PHI). The HITRUST security standard was developed by and for the healthcare industry as a means of going above and beyond the compliance requirements of HIPAA.

The HITRUST Common Security Framework (CSF) was developed to address the multitude of security, privacy and regulatory challenges facing healthcare organizations. The HITRUST CSF was developed by healthcare and IT professionals to provide an efficient and prescriptive framework for managing the security requirements inherent in HIPAA. HITRUST CSF rationalizes healthcare-relevant regulations and standards into a single overarching security framework. An important part of the “What is HITRUST” answer is understanding that the CSF is risk-based and compliance-based so that organizations can tailor the security control baselines and vendor management programs that they follow based on their specific organization type, size, systems, and regulatory requirements.

HIPPA

The Privacy regulations of the U.S. Health Insurance Portability and Accountability Act (HIPAA) require health care providers, organizations, and their business associates, develop and follow procedures that ensure the confidentiality and security of protected health information (PHI) when it is transferred, received, handled, or shared. This applies to all forms of PHI — paper, oral, and electronic, etc. Those who fail to adhere to HIPAA can suffer from huge fines climbing into the millions of dollars for major violations.

The Compliance Cloud™ fully enables covered entities and their business associates subject to HIPAA regulations to leverage a secure environment to process, maintain, and store protected health Information (PHI) featuring among other controls.

SSAW 16 Service Organization Control II (SOC 2)

Evolve IP has received an SSAE 16 SOC 2 Type II report on our internal controls relating to how we assess and address the potential risks associated with the security, availability, and confidentiality of not only the cloud-based services that we provide, but also our physical and logical infrastructure. Evolve IP utilizes the Certified Public Accounting firm of Grant Thornton to perform its annual audit and attestation in accordance with the Statements on Standards for Attestation Engagements No. 16 and the associated Trust Services Principles, as published by the AICPA, to evaluate the effectiveness of Evolve IP’s service organizations controls.

Forbes

While Forbes regularly features coverage and recognition about Evolve IP, they've most recently recognized Evolve IP as being the "Best Cloud Computing Companies And CEOs To Work For In 2017".  They've ranked Evolve IP in the Top 3 just behind Google and Microsoft in the Cloud Infrastructure classification.  (Feb 2017). Forbes  also recently recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. (Sept  2017). Last year, Forbes recognized Evolve IP's survey of 1,080 executives citing that the number one reason to go to the cloud is the same reason that it is avoided. (Mar 2016).

Unified Communications Product of the Year

TMC and Internet Telephony Magazine have named Evolve IP’s unified communications platform as a 2017 Unified Communications Product of the Year Award winner. This marks the 6th time Evolve IP has been honored with this prestigious award and follows a series of product innovations that have allowed the company to rapidly expand its international coverage.

Evolve IP’s business collaboration tools and IP phone system dramatically improve employee productivity in the office and on the road with a Unified Communications as a Service (UCaaS) platform that fully integrates voice, video, instant messaging & presence (IM&P), desktop sharing, audio/web conferencing and more. The company also provides a sophisticated Web-based management portal, OSSmosis®, that allows administrators to easily configure system functions and quickly modify users without the need to reach out to a third party for changes.

Inc.

Inc. magazine has recognized Evolve IP in the 34th annual Inc. 500|5000, an exclusive listing of the nation's fastest-growing private companies. The list will be unveiled in the September issue of Inc.

The story of this year's Inc. 5000 is the story of great leadership. In an incredibly competitive business landscape, it takes something extraordinary to take your company to the top," says Inc. President and Editor-In-Chief Eric Schurenberg. "You have to remember that the average company on the Inc. 5000 grew nearly six-fold since 2012. Business owners don't achieve that kind of success by accident.

Payment Card Industry Data Security Standard (PCI DSS)

Evolve IP has achieved Payment Card Industry (PCI) Data Security Standard (DSS) compliance covering all 12 sections of the PCI DSS. The PCI data security standard is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes. It was created by the founding brands of the PCI Security Standards Council, which includes American Express, Discover Financial, JCB International, MasterCard Worldwide, and Visa Inc.

CSA STAR

Evolve IP is also a registered and participating member of the CSA Security, Trust & Assurance Registry (STAR). The CSA was formed to encourage transparency of security practices within cloud providers. It is a free, publicly accessible registry that documents the security controls provided by various cloud computing offerings, thereby helping users assess the security of cloud providers they currently use or are considering contracting with. CSA STAR is open to all cloud providers, and allows them to submit assessment reports that document compliance to CSA published best practices. The searchable registry will allow potential cloud customers to review the security practices of providers, accelerating their due diligence and leading to higher quality procurement experiences. CSA STAR represents a major leap forward in industry transparency, encouraging providers to make security capabilities a market differentiator.

Deloitte’s Technology Fast 500TM

Evolve IP has been ranked for the second consecutive year on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America – both public and private. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2012 to 2015. The list is a veritable Who’s Who of technology that has included tech companies like Google, VMware and Facebook.

Technology Fast 500 provides a ranking of the fastest growing technology, life sciences, and energy the companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth during the period from 2012 – 2016.

Red Herring

Red Herring has named Evolve IP as one of the Top 100 Companies in North America.  Red Herring’s Top 100 recognizes the leading and most promising private companies from around the world. Among the over 20 criteria used to analyze companies for the award, Evolve IP was noted for its financial performance, technological innovation, customer footprint, the DNA of its founders and addressable market.

Red Herring selects the award winners for North America from approximately 1,200 privately financed companies each year in the US and Canada. Since 1996, Red Herring has kept tabs on these organizations and its editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, Palo Alto Networks and eBay would change the way we live and work.

Entrepreneur

Evolve IP has been recognized as one of the “Best Entrepreneurial Companies in America” in Entrepreneur magazine’s Entrepreneur360™ Performance Index, a study involving a comprehensive analysis of private companies in America. Based on this study forged by Entrepreneur, Evolve IP is recognized as a company that exemplifies growth, not just in top and bottom line, but in sustainability and the ability to achieve lasting success.

According to Entrepreneur, after evaluating approximately 10,000 U.S. based firms, the team of editors and researchers behind the E360 Performance Index collected more than 250 pieces of data from the finalists, focusing on growth drivers and challenges, goal setting, resource allocations, and reward systems. The analysis uncovered a class of leading companies, including Evolve IP, whose continued success is largely based on superior value creation for their customers, building an adaptive learning culture, and aggressive geographic expansion—placing them amongst the most dynamic firms in America today.

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