Request Information
1.877.459.4347

Request Information

or Call 1.877.459.4347

5 Reasons to Switch to a Hosted Business Phone System

June 4, 2019 / Evolve IP

Dealing with things we don’t understand can feel uncomfortable. The first time eating sushi, for instance, can be downright awkward and overwhelming to people used to burgers and fries. But if we’re open-minded and give that raw fish a try, we discover it is delicious and far healthier for us than many fast foods.

Why do I mention sushi in a blog post about hosted phone systems?

Because many business owners would rather stick with something familiar, either an on-premise private branch exchange (PBX) system or traditional landline telephone than try something new, like a hosted PBX phone system. But if you’re open-minded, you may end up reaping many benefits with a hosted phone system.

In case you’re wondering what exactly a hosted PBX phone system is, it’s a cloud-based phone system where the vendor houses the equipment and technology necessary for the voice communications. This lessens the workload of an organization’s team members because setup, maintenance, and upgrades are all handled by the vendor.

Now let’s take a look at some of the other benefits:

 

1. Cost Savings

Research has shown that an organization can save an average of 40% on local calls alone. A small business with 30 phone lines could end up saving $1,200 per month. Do a lot of international calling? You’re apt to save up to 90%. Not too shabby.

 

2. Flexibility and Scalability

Here’s a common analog phone scenario:

You need to add a couple more phone lines to accommodate some new hires. Should be quick and easy, right? Nope. You usually have to spend time on the phone with customer service first, then wait for an available appointment to schedule an installation. It could be days or even weeks before your new phone lines are up and running.

Talk about frustrating.

With a hosted phone system you can add phone lines easily and within minutes. The flexibility and scalability of hosted VoIP are particularly ideal for organizations with seasonal fluctuations in staffing or companies experiencing fast growth.

Comparing Phone Systems?

We’ve put together the most comprehensive cost calculator, including over 30 different factors, to help you measure the true total cost of ownership between an on-premise phone system and a cloud-based solution.

3. Robust Add-on Features

Add-on features also tend to be flexible with hosted phone systems. This is really convenient, because a startup may need only minimum features while a larger, more-established enterprise may need more features for more integrated communications.

Some hosted phone system add-on features include:

  • Interactive Voice Recognition
  • Remote Management
  • Chat
  • Video Chat and Teleconferencing

 

4. Contact Center Benefits

Does your business conduct customer service over the phone? Hosted VoIP is perfect for the needs of any call center, no matter the size. Your reps will appreciate:

  • Unified communications (UC): Communicate with customers how they want, either phone, chat, email, video and more…
  • Reporting and monitoring: Get access to the insights and metrics that will help you make more informed decisions.
  • Interactive voice recognition (IVR): Push-button phone trees are frustrating to customers who need help NOW. IVR lets customers speak their needs so can they get to the right person in a timely fashion.
  • Smarter call routing: Hosted systems allow for greater flexibility when it comes to routing so you can optimize the number of calls a rep receives based on skills and training.

 

5. Mobility

One of the biggest benefits organizations gain by switching to a hosted VoIP system is mobility. Depending on your vendor and configuration, you can have phone calls ring simultaneously to both desk and mobile phones. You can also unlock mobile call transferring, or enable mobile failover in the rare case your internet goes down.

 

Is a Hosted Phone System Right for Your Business?

You just read some of the numerous benefits of a hosted VoIP phone system, including cost savings, scalability and mobility. Are you wondering if this technology would be a good fit for your business?

To help you make the best decision, here are some things to consider:

1. Do you Use Public Internet Connectivity?

Hosted communication requires robust infrastructure. If you are currently communicating over public internet connectivity, also known as “over the top” connections, you will not get the same quality of service. This can result in drops in call quality during periods of peak demand. You may also experience service outages from time to time.

If you’re considering a hosted phone system, understand that you will benefit greatly by upgrading to fiber-optic internet connectivity. So you will have to determine if this upgrade is currently in your budget.

 

2. How Much Long-Distance and/or International Calling Do You Do?

The more long-distance or international calling your business does, the more it makes sense to switch to a hosted VoIP system. Remember the bit of data we mentioned up top: most businesses with international calling needs can save as much as 90% with a hosted system. While some traditional phone vendors appear to offer good deals, they typically don’t stand up to the flat, transparent fees offered by cloud-hosted vendors.

 

3. How Many Employees Do You Have?

In almost all cases, organizations with 50 or less employees will experience immediate cost savings switching from an on-premises system to a hosted VoIP system.

 

4. How is Your In-House Tech/VoIP Expertise?

If you’re thinking about switching to an on-premise VoIP system instead of hosted VoIP system, ask yourself if your IT department can handle the extra workload. Does your IT person (people) know enough about the technology and equipment? Will they be able to monitor call quality and information security factors on weekends? If you go the on-premise route, will you create a talent shortage in your IT department and be forced to pull people away from other important tasks and projects?

If you can’t afford to spread your IT department too thin, a hosted solution may be the better way to go.

 

 5. How Much Customization Do You Require?

When it comes to business communication needs, there is no one-size-fits-all solution. But some organizations require more customization than others.

Do you have intensive contact center needs? Do you require sophisticated call routing options? Do some of your reps work remotely? Is your CRM system a bit outdated but you still need it to fit into your VoIP solution seamlessly?

If you answered yes to any of these questions but recognize your in-house IT department may not be equipped to handle these customizations, consider a hosted system instead. The right vendor will be able to offer complete customization to fit your particular communication needs.

Do you still have questions about whether a hosted phone system is right for your business? Give us a call. Evolve IP’s Gartner-noted unified communications solution provides enterprises with crystal clear voice services, award-winning business collaboration tools like video, chat, web conferencing, and screen sharing, and best-of-breed handsets and softphones. But best of all, these features work seamlessly with the business applications your business already uses today.

Get in touch with us and start saving money.

Categories: Unified Communications
Recommended For You
The Evolve IP Compliance CloudTM

Compliance is a way to do business … not an afterthought when clients need it.

At Evolve IP we have a dedicated compliance and security practice and work with two of the world’s top 3rd-party compliance auditors, Grant Thornton and Ernst & Young, to enable customers to extend their compliance to our fully audited cloud. This focus allows us to deliver the documentation and assurances that other’s simply cannot including HIPAA / HITRUST, PCI-DSS (all 12 sections), SOC 2/3 and more. The Compliance CloudTM includes true client isolation, encryption in transit and at rest, private VLANs, firewalls and dozens of other security measures.

 
 
What Our Clients Say
  • “High-level technology, better compliance, cybersecurity, and communication capabilities are expected of all providers of financial services, regardless of size. With the rate of change and costs involved, it is difficult for any size credit union to keep pace. So when we were looking for a cloud technology partner, we emphasized the need to provide to our members with technology solutions that help them compete with larger banks and financial institutions, at a cost they can afford. Evolve IP offers all that, plus broad financial services industry experience and a pedigree of providing first-rate service to support growth and continually enhance the entire member experience.”

    David Frankil, Chairman of the NJCUL Services Corporation and President/CEO of the New Jersey Credit Union League

  • "The people that Evolve IP are more personable; you don't feel like there's necessarily a script when you're talking with them, they’re easy to understand, quick to get a hold of, and they follow through on what they say they're going to do."

    Watch Testimonial

  • "Evolve IP has been a vendor partner that has grown with us, that has helped us, and that you know stands by us and stands by their word."

    Watch Testimonial

  • "I was a bit of skeptical because I've been told that by sales guys before...but you've all came through on every one of their promises and not only that, but even throughout our subsequent years of working with us as partners, you’ve stepped up to the plate whenever we needed something and provided a helping hand"

    Watch Testimonial

  • "…we were assigned a project manager for our implementation they weren't just force-feeding one process down. they listened, they work with us, they adjusted schedules and they held our hand every step of the way…"

    Watch Testimonial

What the Experts Think

Our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust.

Gartner

We deploy best-of-breed solutions including: Disaster Recovery, Contact Center, Unified Communications, DaaS, IaaS. Our services are analyst-acclaimed, vendor-validated, client recommended and award-winning.

HITRUST

Evolve IP is proud to have achieved the honor of being HITRUST CSF certified! Certification to the HITRUST Common Security Framework (CSF) affirms that all of Evolve IP’s cloud computing and cloud communications services adhere to the strictest security standards for electronic protected health information (PHI). The HITRUST security standard was developed by and for the healthcare industry as a means of going above and beyond the compliance requirements of HIPAA.

The HITRUST Common Security Framework (CSF) was developed to address the multitude of security, privacy and regulatory challenges facing healthcare organizations. The HITRUST CSF was developed by healthcare and IT professionals to provide an efficient and prescriptive framework for managing the security requirements inherent in HIPAA. HITRUST CSF rationalizes healthcare-relevant regulations and standards into a single overarching security framework. An important part of the “What is HITRUST” answer is understanding that the CSF is risk-based and compliance-based so that organizations can tailor the security control baselines and vendor management programs that they follow based on their specific organization type, size, systems, and regulatory requirements.

HIPPA

The Privacy regulations of the U.S. Health Insurance Portability and Accountability Act (HIPAA) require health care providers, organizations, and their business associates, develop and follow procedures that ensure the confidentiality and security of protected health information (PHI) when it is transferred, received, handled, or shared. This applies to all forms of PHI — paper, oral, and electronic, etc. Those who fail to adhere to HIPAA can suffer from huge fines climbing into the millions of dollars for major violations.

The Compliance Cloud™ fully enables covered entities and their business associates subject to HIPAA regulations to leverage a secure environment to process, maintain, and store protected health Information (PHI) featuring among other controls.

SSAW 16 Service Organization Control II (SOC 2)

Evolve IP has received an SSAE 16 SOC 2 Type II report on our internal controls relating to how we assess and address the potential risks associated with the security, availability, and confidentiality of not only the cloud-based services that we provide, but also our physical and logical infrastructure. Evolve IP utilizes the Certified Public Accounting firm of Grant Thornton to perform its annual audit and attestation in accordance with the Statements on Standards for Attestation Engagements No. 16 and the associated Trust Services Principles, as published by the AICPA, to evaluate the effectiveness of Evolve IP’s service organizations controls.

Forbes

While Forbes regularly features coverage and recognition about Evolve IP, they've most recently recognized Evolve IP as being the "Best Cloud Computing Companies And CEOs To Work For In 2017".  They've ranked Evolve IP in the Top 3 just behind Google and Microsoft in the Cloud Infrastructure classification.  (Feb 2017). Forbes  also recently recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. (Sept  2017). Last year, Forbes recognized Evolve IP's survey of 1,080 executives citing that the number one reason to go to the cloud is the same reason that it is avoided. (Mar 2016).

Unified Communications Product of the Year

TMC and Internet Telephony Magazine have named Evolve IP’s unified communications platform as a 2017 Unified Communications Product of the Year Award winner. This marks the 6th time Evolve IP has been honored with this prestigious award and follows a series of product innovations that have allowed the company to rapidly expand its international coverage.

Evolve IP’s business collaboration tools and IP phone system dramatically improve employee productivity in the office and on the road with a Unified Communications as a Service (UCaaS) platform that fully integrates voice, video, instant messaging & presence (IM&P), desktop sharing, audio/web conferencing and more. The company also provides a sophisticated Web-based management portal, OSSmosis®, that allows administrators to easily configure system functions and quickly modify users without the need to reach out to a third party for changes.

Inc.

Inc. magazine has recognized Evolve IP in the 34th annual Inc. 500|5000, an exclusive listing of the nation's fastest-growing private companies. The list will be unveiled in the September issue of Inc.

The story of this year's Inc. 5000 is the story of great leadership. In an incredibly competitive business landscape, it takes something extraordinary to take your company to the top," says Inc. President and Editor-In-Chief Eric Schurenberg. "You have to remember that the average company on the Inc. 5000 grew nearly six-fold since 2012. Business owners don't achieve that kind of success by accident.

Payment Card Industry Data Security Standard (PCI DSS)

Evolve IP has achieved Payment Card Industry (PCI) Data Security Standard (DSS) compliance covering all 12 sections of the PCI DSS. The PCI data security standard is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes. It was created by the founding brands of the PCI Security Standards Council, which includes American Express, Discover Financial, JCB International, MasterCard Worldwide, and Visa Inc.

CSA STAR

Evolve IP is also a registered and participating member of the CSA Security, Trust & Assurance Registry (STAR). The CSA was formed to encourage transparency of security practices within cloud providers. It is a free, publicly accessible registry that documents the security controls provided by various cloud computing offerings, thereby helping users assess the security of cloud providers they currently use or are considering contracting with. CSA STAR is open to all cloud providers, and allows them to submit assessment reports that document compliance to CSA published best practices. The searchable registry will allow potential cloud customers to review the security practices of providers, accelerating their due diligence and leading to higher quality procurement experiences. CSA STAR represents a major leap forward in industry transparency, encouraging providers to make security capabilities a market differentiator.

Deloitte’s Technology Fast 500TM

Evolve IP has been ranked for the second consecutive year on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America – both public and private. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2012 to 2015. The list is a veritable Who’s Who of technology that has included tech companies like Google, VMware and Facebook.

Technology Fast 500 provides a ranking of the fastest growing technology, life sciences, and energy the companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth during the period from 2012 – 2016.

Red Herring

Red Herring has named Evolve IP as one of the Top 100 Companies in North America.  Red Herring’s Top 100 recognizes the leading and most promising private companies from around the world. Among the over 20 criteria used to analyze companies for the award, Evolve IP was noted for its financial performance, technological innovation, customer footprint, the DNA of its founders and addressable market.

Red Herring selects the award winners for North America from approximately 1,200 privately financed companies each year in the US and Canada. Since 1996, Red Herring has kept tabs on these organizations and its editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, Palo Alto Networks and eBay would change the way we live and work.

Entrepreneur

Evolve IP has been recognized as one of the “Best Entrepreneurial Companies in America” in Entrepreneur magazine’s Entrepreneur360™ Performance Index, a study involving a comprehensive analysis of private companies in America. Based on this study forged by Entrepreneur, Evolve IP is recognized as a company that exemplifies growth, not just in top and bottom line, but in sustainability and the ability to achieve lasting success.

According to Entrepreneur, after evaluating approximately 10,000 U.S. based firms, the team of editors and researchers behind the E360 Performance Index collected more than 250 pieces of data from the finalists, focusing on growth drivers and challenges, goal setting, resource allocations, and reward systems. The analysis uncovered a class of leading companies, including Evolve IP, whose continued success is largely based on superior value creation for their customers, building an adaptive learning culture, and aggressive geographic expansion—placing them amongst the most dynamic firms in America today.

Latest Press Releases

Unified Communications Transformation and Evolve IP
May 29, 2019 / Evolve IP
UCToday recognizes Evolve IP’s unique collaboration approach to unified communication. Our very own Scott Kinka offers a look into what we're currently up to at Evolve IP, M&A growth direction,…
Organizations Shift to Welcome Millennials and an Evolving Work Force
May 23, 2019 / Evolve IP
In a recent article, the Associated Press highlights Evolve IP and Guy Fardone, who recognizes millennials' need for continuous growth, opportunity advancement, and most importantly, a comfortable and balanced work…
Evolve IP Nears Completion of Cisco BroadCloud Calling Certification; Delivery of Cisco Webex™ Calling and Meetings solutions and Cisco Open SIP MPP Phones Planned for Q2 of 2019
April 8, 2019 / Evolve IP
Accreditation Provides Company with Deeper Access into Cisco’s Ecosystem of Cloud and Hosted Clients WAYNE, Pa. — April 8, 2019 — Evolve IP®, The Cloud Strategy Company™, today announced that…
Evolve IP Awarded With 2019 Technology and Innovation Award By The Philadelphia-Israel Chamber of Commerce
April 4, 2019 / Evolve IP
Israeli Technology Team and Intellectual Property Acquisition Fosters International Collaboration and Drives Increased Revenues WAYNE, Pa.—April 4, 2019 — Evolve IP®, The Cloud Strategy Company™, today announced that it was recognized…
View More
close

Contact Us

or Call 1.877.459.4347