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5 Things You Should Know Before Migrating To A Cloud Call Center

5 Things You Should Know Before Migrating To A Cloud Call Center
December 30, 2016 / Evolve IP

According to a recent survey by Deloitte, 96% of businesses are expecting to grow their contact center within the next two years in order to support business growth and customer experience. 70% of organizations are planning to transition to a cloud-based call center to enhance that growth and support flexibility and scalability.

At Evolve IP, we talk to contact center professionals every day that are considering moving their business to the cloud. While most businesses are familiar with the benefits of the cloud, very few are aware of the changes to expect before migrating to a cloud call center.

Recently, we hosted a 24 minute live webinar on 5 Things You Should Know Before Migrating To The Cloud Call Center to help businesses determine if they are ready to take advantage of the cloud. The on-demand version of this webinar is now available.

In this webinar recording, Evolve IP shares it’s insight on the following five points and more:

  1. The challenges to be addressed to ensure a smooth transition to the cloud
  2. Quality of Service (QoS) and why it’s critical to understand
  3. Change Management i.e. impact of this technology on the organization
  4. How to prepare for the big cutover day
  5. Game-changing doors that will open up for your cloud call center

Follow the link to watch the on-demand version of our most attended Call Center webinar now!

Categories: Call Center
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Clients We Work With

  • Association Resource Group is an award-winning technology consulting and brokerage firm with over 25 years as an industry-leader.

    We have been Evolve DaaS clients for just about 2 years. What execs really need to know is how much productivity DaaS brings to an organization. We have estimated that each employee saves 10 minutes a day in startup and shutdown time. Probably another 5 minutes a day in work from home productivity - i.e. more likely to log in from their home PC than if they had to carry a laptop home every night and no clunky VPN or Citrix session to dissuade them from getting on.

    So, 15 minutes a day, that is 3% of their day back. 3% of an $80,000 a year employee is $2,500.

    DaaS has a 300% return, with no capital at risk. That is what I would tell your execs. Feel free to ask questions.

    Best!

    Steve Murphey, Vice President

  • Based in Northern New England, ClearChoiceMD treats urgent, non-life-threatening medical needs.

    "With Cloud Connect, we have eliminated intermittent phone and internet service drops, increased the reliability of daily business tasks like writing e-prescriptions. We’ve even resolved printing issues. We have zero down time now as a result of connectivity because we’re always up and running.”

    Alex Fuchs, IT Director for CCMD

  • CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience.

    “Usability is one of the most important factors in selecting technology solutions. We needed a solution that our staff could learn quickly and rely upon each day through high call volumes. Evolve IP emerged as best choice and the deployment has been very successful.”

    John Torontow, MD, MPH Chief Operating Officer - CCI Health and Wellness Services

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