According to a recent survey by Deloitte, 96% of businesses are expecting to grow their contact center within the next two years in order to support business growth and customer experience. 70% of organizations are planning to transition to a cloud-based call center to enhance that growth and support flexibility and scalability.
At Evolve IP, we talk to contact center professionals every day that are considering moving their business to the cloud. While most businesses are familiar with the benefits of the cloud, very few are aware of the changes to expect before migrating to a cloud call center.
Recently, we hosted a 24 minute live webinar on 5 Things You Should Know Before Migrating To The Cloud Call Center to help businesses determine if they are ready to take advantage of the cloud. The on-demand version of this webinar is now available.
In this webinar recording, Evolve IP shares it’s insight on the following five points and more:
- The challenges to be addressed to ensure a smooth transition to the cloud
- Quality of Service (QoS) and why it’s critical to understand
- Change Management i.e. impact of this technology on the organization
- How to prepare for the big cutover day
- Game-changing doors that will open up for your cloud call center
Follow the link to watch the on-demand version of our most attended Call Center webinar now!
Categories: Contact Center
About Evolve IP
Evolve IP enables employees to Work Anywhere™ productively and securely. Our enterprise solutions seamlessly integrate collaboration & communications, digital workspaces, and contact center – all delivered from a browser on any connected device. Evolve IP’s technologies free IT to focus on business innovation, not systems and infrastructure, and enable their employees to contribute even more to the enterprise -- no matter where or when they are working. Businesses that choose Evolve IP have selected a true technology partner. A company that becomes an expert extension of their IT team, an organization that listens to their needs to tailor solutions just for their business, and is responsive and engaged in every interaction.
