We released a major upgrade to The Evolved Call Center today. The technology now has support for Apple and Mac OS-based businesses and provides advanced reporting with 16 new customizable templates.
These new features continue to build on the robust functionality set that was recognized by TMC when the editors gave us the Product of the Year award earlier this year. For the rest of the details on the new features, take a look at the press release we issued this morning:
The upgrade will be installed free of charge and without service interruptions to existing customers. If you’re an Evolved Call Center customer, let us know what you think of these new features when we roll them out to you. How did we do?
Categories: Contact Center
About Rich Fox
At Evolve IP, I'm the Contact Center Director, which means I help organizations use cloud technology to provide enterprise class telephony, network, and security solutions. While my experiences vary from IT strategy to technology infrastructure and project management, I have a special talent for call center development. After so many diverse experiences, I can spot an organization that doesn't even know it's a contact center but needs to operate like one. For example, at PHH Mortgage I helped transform the sales division into a contact center. From concepts to workforce management to reporting, this approach helped our teams more effectively answer calls and increase revenue. We saved money just by getting the phone answered by the right person. When I'm not helping call centers optimize their performance, I'm either enjoying time with my family -- I have three kids -- or swimming laps, cycling, and running as I train for my next triathlon.
