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Category: Contact Center

call recording
Call Recording in the Era of Work from Home

November 30, 2021 / Scott Kinka

How to Strike a Balance in your Contact Center
Chatbot CX
Take it down a notch - blog
Call Center Outbound Metrics Overview
Customer Experience Agent Level
Why You Need an Auto Attendant

May 13, 2019 / Evolve IP

Call Center Attrition
7 Causes of Call Center Attrition

April 4, 2019 / Evolve IP

8 Customer Service Tips from Contact Center Experts
Post Call Survey Improve Response Rate
Contact Center
Checklist for an Omnichannel
Latest Contact Center Trends

January 23, 2019 / Foram Joshi

Omnichannel Analytics
Omnichannel Part 13: Omnichannel Analytics

December 10, 2018 / Evolve IP

Barriers to Omnichannel
Omnichannel Part 7: Barriers to Omnichannel

September 28, 2018 / Evolve IP

The Role of Social Media in Omnichannel
5 reasons to migrate to the cloud
Trends on Adopting Web Chat & Chat Bots
Trends on Adopting Email as a Channel
Trends Around Channel Usage72
Omnichannel Healthcare
Healthcare Call Center Trends
Call Center Scheduling
What is ACD - blog
What is an ACD?

May 22, 2018 / Evolve IP

4 Reasons Why it is critical for ACD and CRM need to Work Together
What is a Call Center Dialer?

May 14, 2018 / Evolve IP

Queue Callback
Queue Callback

May 13, 2018 / Evolve IP

Workforce Management Blog
Workforce Management

May 12, 2018 / Evolve IP

Call Center Etiquette
Call Center Etiquette

May 9, 2018 / Evolve IP

ECS blog
The Evolve Contact Suite

May 7, 2018 / Evolve IP

First Call Resolution
What is First Call Resolution?

April 8, 2018 / Evolve IP

Cloud IVR Blog
What is IVR and 7 Benefits of Using It

April 3, 2018 / Foram Joshi

Call Center KPIs to Track For Success
Call Center KPIs to Track for Success

March 29, 2018 / Evolve IP

Top Qualities of a Call Center Agent
Pros and Cons of Call Center Outsourcing
Computer Telephony Integration Software for Call Centers
Credit Union Haiku Blog
Importance of Omni-Channel Communication | Evolve IP
Importance of Omni-channel Communication

September 8, 2017 / Foram Joshi

Key Steps on Call Center Reporting & Analytics
Challenges of Managing Data Stakeholder’s Expectations | Evolve IP
Staying Updated On Popular Methods of Communication
Proven Way For Call Centers To Reduce Abandoned Calls And Enhance Customer Satisfaction
Things To Consider Before Moving To The Cloud | Part 2
Things To Consider Before Moving To The Cloud | Part 1
LIVE: Contact Center Demo | January 31st - Evolve IP
5 Things You Should Know Before Migrating To A Cloud Call Center
Online Turf Business Finds Solid Ground With The New Cloud-Based Call Center
The Risk of Dis-unified Communications
The Risk of Dis-unified Communications

September 15, 2016 / Evolve IP

CCI HIPAA Blogpost
Are your Cloud Services HIPAA Compliant?

August 16, 2016 / Evolve IP

IT Confessions and Smart Choices

April 1, 2016 / Evolve IP

Call Center Latest Trends
Can a Cloud Contact Center Help Your Business Stand Out?
Have you made the switch to soft phones?

December 5, 2015 / Evolve IP

Moves to Improve Customer Satisfaction in the Call Center
Rich Fox promoted to Call Center Director

September 14, 2012 / Tim Allen

Listening To Needs. Solving Complex Challenges.

Helping enterprise IT focus on business results, not infrastructure

  • One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years

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    “Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

    – Jeff Francis, Vice President of IT USDP

  • International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year

    View Case Study

    “That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

    – Ken Schultz CIO of Ogletree Deakins

  • Financial advisory firm enables employees to Work Anywhere with an integrated platform

    View Case Study

    “The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.”

    Ryan Easter, Director of IT and Principal at Johnson Investment Counsel

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