Request Information
1.877.459.4347

Request Information

or Call 1.877.459.4347

Are your Cloud Services HIPAA Compliant?

CCI HIPAA Blogpost
August 16, 2016 / Evolve IP

Cloud services have brought a complete transformation of how industries store, use and communicate information that is fast to access and reliable. For the healthcare industry there is an additional requirement of remaining HIPAA compliant especially when dealing with confidential patient information that is transmitted across multiple communication channels.  But how secure is secure enough? Does this security extend to voicemails?

CCI Health and Wellness Services, a growing healthcare company had similar questions when they took the decision to transition from a legacy phone-based system to a sophisticated cloud-based communication service. CCI was in search for a better solution to handle a high volume of inbound calls to its 12 healthcare facilities across the state, while ensuring that they remain in compliance with the HIPAA requirements.

After an exhaustive vendor search and careful consideration, CCI deployed Evolve IPs award-winning cloud based solutions which improved their patient response time, business efficiency and addressed their staffing challenges.  In addition CCI also benefited from an encrypted voicemail service that is an integral part of Evolve IP’s reliable cloud communication solution.

John Torontow, MD, MPH, the Chief-Operating Officer of CCI noted, “Most people don’t think about HIPAA compliance when they think about voicemail. They sort of just put that to the side and say, ‘Let’s not really think about that’, but you should. Evolve IP was the only company that offered encrypted voicemail and we feel good about that, it’s just part of how you should do business.”

Click here to read more about how Evolve IP helped CCI transform their call management capabilities.

Categories: Contact Center General Security & Compliance Unified Communications
Listening To Needs. Solving Complex Challenges.

Helping enterprise IT focus on business results, not infrastructure

  • One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years

    View Case Study

    “Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

    – Jeff Francis, Vice President of IT USDP

  • International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year

    View Case Study

    “That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

    – Ken Schultz CIO of Ogletree Deakins

  • Financial advisory firm enables employees to Work Anywhere with integrated platform

    View Case Study

    “The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.”

    Ryan Easter, Director of IT and Principal at Johnson Investment Counsel

Simplify and future-proof your technology footprint with Evolve IP

It's nearly impossible to stay on top of every technology change. Partner with Evolve IP and gain the combined experience of hundreds of technologists, all acting as an extension of your IT team. Helping you do more with less.

close

Contact Us

or Call 1.877.459.4347