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Credit Union Top Technology Trends

Credit Union Trends Blog
March 20, 2018 / Evolve IP

These are the top trends among Credit Union CEO’s and Executives:

  • 31% of execs are planning to invest in new technologies to be better prepared for regulatory compliance initiatives
  • 33% say upgrading and simplifying core tech programs is the most important IT investment for improving the customer experience
  • 63% of Credit Union execs surveyed cited regulatory risk as a top concern
  • 97% of financial services CEOs see innovation as a key priority for growth
  • 69% of Credit Union CEOs expect to spend more on technology
  • 150 million US adults will be using mobile banking in 2018


Additional Findings

  • Happy Customers: 63% of credit unions want to use technology for better member service
  • Regulation: 72% of credit unions reported ongoing regulatory compliance challenges
  • Member Experience: Regardless of asset size, large and small credit unions alike must begin developing a cohesive vision for member experience
  • Priorities: 21% of credit unions rank risk data aggregation as a top IT investment priority
  • Technology Use: 57% credit unions want to use technology for better efficiencies
  • Favoritism: 89% of credit union members favor a credit union over a bank
  • Risk Management: Fewer than 1 in 5 credit unions believe their organizations have a comprehensive risk management program in place

To download the full infographic, visit


Categories: Credit Union General
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