Desktop-as-a-Service (DaaS) is a simple concept that has gained a great deal of traction over the last several years. As more and more workplaces have shifted to a remote or hybrid environment, employers have relied on DaaS architecture to help ensure team productivity, data security, and consistent availability.
DaaS systems, at their core, are structured the same way as virtual desktop infrastructure (VDI) systems. At the most basic level, both of these solutions centralize the applications, data, and maintenance of an organization’s computing system. All users then interact with these systems by connecting through virtual devices. Both solutions also eliminate the need to commission, decommission, and maintain individual desktop machines.
The primary difference between VDI and DaaS is who is responsible for that centralized system. In a virtual desktop infrastructure, a business’ internal IT department invests in needed equipment, licenses, and staff. In the latter, a third-party solution provider handles the infrastructure, licensing, platform, and management of the solution for a monthly subscription fee.
Both the physical and workflow aspects of DaaS play an important role in its architecture. Here are key elements:
Centralized Components: When companies work with third-party solution providers, these vendors are responsible for the storage, security, and centralized equipment in the cloud. In most cases, data centers are available in multiple geographically diverse areas, which helps guarantee consistent uptime and availability and better connectivity ideal to the latency requirements of the client company’s users and applications. It also helps reduce the risk that inclement weather or other unexpected events will jeopardize daily operations.
Devices: The devices used to connect to cloud-based company systems can either be provided by the business itself or owned by individual employees. This provides a great deal of flexibility for the business. Team members can be working in the office on desktop computers, jumping in meetings from home on a tablet, or checking email on a smartphone in the airport. Regardless of location or device, access and information are consistent, making it easy to stay both productive and secure.
Communications and Collaboration: One important aspect of a DaaS system is how well it integrates with industry-leading communications and collaboration technologies. Remote or hybrid employees must be able to access systems such as Microsoft Teams, Cisco Webex, or Zoom from any location and as easily as if they were sitting in the office.
Workflow Expectations: Both the culture and workflow operations must complement the DaaS technology itself. Companies must set expectations about employee availability, how often updates are provided to supervisors and colleagues, and the expectations about how work should get done regardless of the environment.
Before embarking on a DaaS partnership, companies must ensure that they understand exactly what they need for their particular business. Here are some of the most common considerations for today’s organizations:
Curious how DaaS pricing models work? Explore common questions about DaaS pricing here >
Ready to learn more about DaaS systems and virtual desktops? They are important elements of today’s remote and hybrid workforces. Contact EvolveIP for more details. We’d love to learn more about your organization and show you how a DaaS architecture can benefit your operations.