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Disaster Recovery Planning Process

DR Plan Process
August 13, 2019 / Evolve IP

From broken water pipes and electrical fires to infrastructure issues and cyber-attacks, businesses of all sizes and in all industries are vulnerable to disasters and disruptions. While big businesses typically plan for the worst, small businesses often do not have a formal disaster recovery plan in place.

This is unfortunate because many small businesses are forced to close their doors after disaster strikes. In fact, according to our most recent survey, 93% of companies that lost their data for 10 days or more, filed for bankruptcy within one year of the disaster.

Is your company prepared for a disaster? If not, the following guideline can help you take the right steps to develop a comprehensive disaster recovery plan that will ensure your doors can stay open.

1. Identify Risks

It’s not possible to prepare for every single risk, and that’s okay. The risks you are most likely to face will be determined on your industry, technology, geographic location, and other specific factors to your business. When outlining your plan, only spend time developing solutions for the disruptions you’re most likely to face.

2. Determine Priorities

To determine your DR priorities, think about the impact a disruption will have on your business operations. A disaster will affect finances, safety, regulatory and legal, and potentially your reputation, among other business aspects.

By assessing your major IT systems and determining IT priorities and dependencies, you will be able to develop recovery strategies that will minimize loss and encourage the continuity of your most important operations.

3. Assign a Recovery Team

When disaster strikes, it’s not only your technology that will need help, your team members will as well. To get your entire organization up and running as quickly as possible, establish a team of employees with essential skills and expertise to assist where needed. These, for example, could be key players in your operations, IT and Human Resources departments.

4. Facilitate Clear Communication

In order to uphold the trust and keep your good reputation, it’s important to have clear communication with employees, customers, and the media. Establish one point of contact for your employees, suppliers, and customers, and consider seeking the help of a crisis communications firm if necessary.

5. Manage Customer Expectations

Beyond providing them with clear communication and transparency, your customers may have outstanding orders that need to be filled. Determine how you’ll meet their needs. You may want to find alternative companies who can help fill these orders should catastrophe strike.

Disaster Recovery Planning?

Hardware fails, hackers attack, and disasters happen. Use this template to create your DR plan to prepare your organization from common IT-based business disruptions.

6. Establish Emergency Accounting and Payroll

While you may be in recovery mode, there are still suppliers and employees who need and expect to be paid. Consider leveraging a cloud-based accounting system or third-party payroll provider to ensure financial continuity no matter what may occur.

 

7. Practice

Having a DR plan is not enough to ensure your recovery. You need to practice your procedures just as organizations practice fire drills. Only by testing your tactics and strategies will you feel confident in your DR plan’s ability to be executed upon.

 

8. Continually Update

You’ll need to consistently update your DR plan to account for any internal IT systems or applications changes. If you currently have a DR plan in place but it was developed years ago, go through these steps and make any necessary updates and adjustments.

 

9. Consider DRaaS

Disaster Recovery as a service (DRaaS) allows enterprises to store their critical applications and infrastructure in the cloud. So, no matter what location a team may be working from, they have access to the data they need. DRaaS providers test and validate the recovery of your data and workflows, so you can always be sure you’re prepared.

 

Evolve IP’s DRaaS suite protects your critical data and allows you to recover your IT based on how your infrastructure is designed today. From fully managed DR to self-service, to essential cloud backups, we offer services that fit all RTO & RPO, budget and compliance needs. It’s never pleasant to think about disasters, but careful planning can be the difference between bankruptcy and moving your business forward. Create a plan today and let Evolve IP help you prepare and put your mind at ease.

Categories: Business Continuity & Disaster Recovery
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Compliance is a way to do business … not an afterthought when clients need it.

At Evolve IP we have a dedicated compliance and security practice and work with two of the world’s top 3rd-party compliance auditors, Grant Thornton and Ernst & Young, to enable customers to extend their compliance to our fully audited cloud. This focus allows us to deliver the documentation and assurances that other’s simply cannot including HIPAA / HITRUST, PCI-DSS (all 12 sections), SOC 2/3 and more. The Compliance CloudTM includes true client isolation, encryption in transit and at rest, private VLANs, firewalls and dozens of other security measures.

 
 
What Our Clients Say
  • “That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!”

    - Ken Schultz, CIO Ogletree Deakins

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  • "Evolve IP has been a vendor partner that has grown with us, that has helped us, and that you know stands by us and stands by their word."

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  • “The system’s been bulletproof. Period. I don’t know how else to say it. I mean, the volume, the expansion, and the reliability. It’s been bulletproof …We don’t worry about our call center’s stability anymore. And for me, a CEO, my lifeblood is the call center generating our revenue and our customer service – it’s a great feeling.”

    - Howard Pearl, Chief Executive Officer Charitable Adult Rides and Services

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  • “The combination of rapid integration and cost savings has allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.”

    - Jeff Francis, Vice President of IT USDP

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What the Experts Think

Our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust.

Gartner

We deploy best-of-breed solutions including: Disaster Recovery, Contact Center, Unified Communications, DaaS, IaaS. Our services are analyst-acclaimed, vendor-validated, client recommended and award-winning.

HITRUST

Evolve IP is proud to have achieved the honor of being HITRUST CSF certified! Certification to the HITRUST Common Security Framework (CSF) affirms that all of Evolve IP’s cloud computing and cloud communications services adhere to the strictest security standards for electronic protected health information (PHI). The HITRUST security standard was developed by and for the healthcare industry as a means of going above and beyond the compliance requirements of HIPAA.

The HITRUST Common Security Framework (CSF) was developed to address the multitude of security, privacy and regulatory challenges facing healthcare organizations. The HITRUST CSF was developed by healthcare and IT professionals to provide an efficient and prescriptive framework for managing the security requirements inherent in HIPAA. HITRUST CSF rationalizes healthcare-relevant regulations and standards into a single overarching security framework. An important part of the “What is HITRUST” answer is understanding that the CSF is risk-based and compliance-based so that organizations can tailor the security control baselines and vendor management programs that they follow based on their specific organization type, size, systems, and regulatory requirements.

HIPPA

The Privacy regulations of the U.S. Health Insurance Portability and Accountability Act (HIPAA) require health care providers, organizations, and their business associates, develop and follow procedures that ensure the confidentiality and security of protected health information (PHI) when it is transferred, received, handled, or shared. This applies to all forms of PHI — paper, oral, and electronic, etc. Those who fail to adhere to HIPAA can suffer from huge fines climbing into the millions of dollars for major violations.

The Compliance Cloud™ fully enables covered entities and their business associates subject to HIPAA regulations to leverage a secure environment to process, maintain, and store protected health Information (PHI) featuring among other controls.

SSAW 16 Service Organization Control II (SOC 2)

Evolve IP has received an SSAE 16 SOC 2 Type II report on our internal controls relating to how we assess and address the potential risks associated with the security, availability, and confidentiality of not only the cloud-based services that we provide, but also our physical and logical infrastructure. Evolve IP utilizes the Certified Public Accounting firm of Grant Thornton to perform its annual audit and attestation in accordance with the Statements on Standards for Attestation Engagements No. 16 and the associated Trust Services Principles, as published by the AICPA, to evaluate the effectiveness of Evolve IP’s service organizations controls.

Forbes

While Forbes regularly features coverage and recognition about Evolve IP, they've most recently recognized Evolve IP as being the "Best Cloud Computing Companies And CEOs To Work For In 2017".  They've ranked Evolve IP in the Top 3 just behind Google and Microsoft in the Cloud Infrastructure classification.  (Feb 2017). Forbes  also recently recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. (Sept  2017). Last year, Forbes recognized Evolve IP's survey of 1,080 executives citing that the number one reason to go to the cloud is the same reason that it is avoided. (Mar 2016).

Unified Communications Product of the Year

TMC and Internet Telephony Magazine have named Evolve IP’s unified communications platform as a 2017 Unified Communications Product of the Year Award winner. This marks the 6th time Evolve IP has been honored with this prestigious award and follows a series of product innovations that have allowed the company to rapidly expand its international coverage.

Evolve IP’s business collaboration tools and IP phone system dramatically improve employee productivity in the office and on the road with a Unified Communications as a Service (UCaaS) platform that fully integrates voice, video, instant messaging & presence (IM&P), desktop sharing, audio/web conferencing and more. The company also provides a sophisticated Web-based management portal, OSSmosis®, that allows administrators to easily configure system functions and quickly modify users without the need to reach out to a third party for changes.

Inc.

Inc. magazine has recognized Evolve IP in the 34th annual Inc. 500|5000, an exclusive listing of the nation's fastest-growing private companies. The list will be unveiled in the September issue of Inc.

The story of this year's Inc. 5000 is the story of great leadership. In an incredibly competitive business landscape, it takes something extraordinary to take your company to the top," says Inc. President and Editor-In-Chief Eric Schurenberg. "You have to remember that the average company on the Inc. 5000 grew nearly six-fold since 2012. Business owners don't achieve that kind of success by accident.

Payment Card Industry Data Security Standard (PCI DSS)

Evolve IP has achieved Payment Card Industry (PCI) Data Security Standard (DSS) compliance covering all 12 sections of the PCI DSS. The PCI data security standard is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes. It was created by the founding brands of the PCI Security Standards Council, which includes American Express, Discover Financial, JCB International, MasterCard Worldwide, and Visa Inc.

CSA STAR

Evolve IP is also a registered and participating member of the CSA Security, Trust & Assurance Registry (STAR). The CSA was formed to encourage transparency of security practices within cloud providers. It is a free, publicly accessible registry that documents the security controls provided by various cloud computing offerings, thereby helping users assess the security of cloud providers they currently use or are considering contracting with. CSA STAR is open to all cloud providers, and allows them to submit assessment reports that document compliance to CSA published best practices. The searchable registry will allow potential cloud customers to review the security practices of providers, accelerating their due diligence and leading to higher quality procurement experiences. CSA STAR represents a major leap forward in industry transparency, encouraging providers to make security capabilities a market differentiator.

Deloitte’s Technology Fast 500TM

Evolve IP has been ranked for the second consecutive year on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America – both public and private. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2012 to 2015. The list is a veritable Who’s Who of technology that has included tech companies like Google, VMware and Facebook.

Technology Fast 500 provides a ranking of the fastest growing technology, life sciences, and energy the companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth during the period from 2012 – 2016.

Red Herring

Red Herring has named Evolve IP as one of the Top 100 Companies in North America.  Red Herring’s Top 100 recognizes the leading and most promising private companies from around the world. Among the over 20 criteria used to analyze companies for the award, Evolve IP was noted for its financial performance, technological innovation, customer footprint, the DNA of its founders and addressable market.

Red Herring selects the award winners for North America from approximately 1,200 privately financed companies each year in the US and Canada. Since 1996, Red Herring has kept tabs on these organizations and its editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, Palo Alto Networks and eBay would change the way we live and work.

Entrepreneur

Evolve IP has been recognized as one of the “Best Entrepreneurial Companies in America” in Entrepreneur magazine’s Entrepreneur360™ Performance Index, a study involving a comprehensive analysis of private companies in America. Based on this study forged by Entrepreneur, Evolve IP is recognized as a company that exemplifies growth, not just in top and bottom line, but in sustainability and the ability to achieve lasting success.

According to Entrepreneur, after evaluating approximately 10,000 U.S. based firms, the team of editors and researchers behind the E360 Performance Index collected more than 250 pieces of data from the finalists, focusing on growth drivers and challenges, goal setting, resource allocations, and reward systems. The analysis uncovered a class of leading companies, including Evolve IP, whose continued success is largely based on superior value creation for their customers, building an adaptive learning culture, and aggressive geographic expansion—placing them amongst the most dynamic firms in America today.

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