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Give your Phone System an Extreme Makeover for an Impressive ROI | Part 2

July 15, 2015 / Evolve IP

Part 2 – Reaping the Benefits

In our last blog, we described how real estate and brokerage firm GFI Capital had moved to the Evolve IP hosted IP phone system. GFI Capital has experienced a number of material business benefits. Some of these include:

Significant Cost Savings – with Evolve IP’s award-winning cloud model, there’s no heavy up-front capital investment in infrastructure, saving thousands of dollars – particularly important for GFI Capital with its short-lived property ownership. In addition, upgrades and troubleshooting is handled via the cloud in half the time as on premise, saving on ongoing maintenance costs. “It used to cost us upwards of $200 a service call and take at least three days to fix; now it’s just a simple call and the problem is handled immediately,” said Ross.

Improved Mobility – for the first time, GFI Capital’s largely remote workforce enjoy reliable phone service from anywhere and can easily connect with customers or participate in meetings remotely.

Business Continuity – Evolve IP provided disaster recovery consultation to help GFI Capital create a business continuity plan involving its phone system. Now, if there is a power outage or the internet goes down for any reason, GFI Capital will still be able to see calls as emails with Evolve IP’s talk-to-text feature. “If there were a large-scale emergency like Hurricane Sandy, we can now re-route calling remotely and react to disasters quickly – something we couldn’t do with any premise-based service.”

With Evolve IP, every GFI Capital office has guaranteed SLAs for reliability, and can rely on geographically disperse and redundant, active-active configurations for business continuity in the event of a failure or outage. 

Streamlined Management – GFI Capital wanted a way to streamline the management of its many different phone systems across a geographically disperse area, and they got it with Evolve IP. “I didn’t want different urls, interfaces, and passwords to log in and manage each individual location. Only Evolve IP offered one, easy-to-use dashboard for management. Now I have a single pane of glass to manage the entire portfolio of phones, providing me with full visibility over all locations, saving me a ton of time and improving overall efficiency.”

Faster, Easier Troubleshooting – in addition to providing fast response, Evolve IP has visibility downstream to the network, to the voice gateway, to the switch, and all the way to the individual phones for trouble shooting. “This was huge,” noted Ross who had waited as long as five days to resolve a problem with an old system. “No other providers had this visibility, making me responsible for trying to figure out what was wrong if there were a problem. I’m no longer at the mercy of a third-party vendor.

Flexible Operations – as a cloud-based platform, Evolve IP’s voice solution is highly flexible, making it fast and easy to make configuration changes, add or remove users, and even transfer accounts to new owners like GFI Capital property buyers. “It’s so easy to move the phone service to a new location or building or even owner which allows us to make fast moves to capitalize on the market,” remarked Ross.

One part of GFI Capital’s business is identifying undervalued commercial properties, purchasing them and then making substantial investments in renovations for the purpose of selling these properties for profit. The Evolve IP cloud-based phone system has been implemented in GFI Capital’s entire portfolio of such real estate properties and is providing to be an extra selling point for the new owner who inherits the system at no additional cost.

“With Evolve IP, it’s really easy to transfer the service which is important for a company like ours that tries to resell quickly. There’s no cost to move a phone account over to the new property owner and it’s a great deal because they get new equipment and a reliable, high-quality voice solution. We win, too, because we no longer have to waste time or money decommissioning each phone system since the service is delivered via the cloud. There’s not much for us to do at all, which is perfect,” Ross added.

GFI Capital has also been enjoying many smart features included with the Evolve IP phone system. One of the most popular new features among GFI community and regional managers is Voicemail Scribe, Evolve IP’s voice-to-text application, which allows staff to see a voicemail message from any device, anywhere, without having to open and play the audio. But, for CTO Robert Ross, it’s Evolve IP’s unparalleled service that has turned him into a true Evolve IP advocate.

“Over the years, I’ve dealt with all types of external vendors and not one compares with Evolve. The service and support is fantastic. They have mastered just the right approach to developing long-term customer relationships. Our Evolve IP team has gone over and above to bring us on board, and I can’t say enough about all of them,” concluded Ross.

Are you wondering if it’s time to upgrade your organization’s phone system? Click here to download “9 Signs it’s Time to Upgrade Your Phone System”.

Categories: Business Continuity & Disaster Recovery Unified Communications
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Compliance is a way to do business … not an afterthought when clients need it.

At Evolve IP we have a dedicated compliance and security practice and work with two of the world’s top 3rd-party compliance auditors, Grant Thornton and Ernst & Young, to enable customers to extend their compliance to our fully audited cloud. This focus allows us to deliver the documentation and assurances that other’s simply cannot including HIPAA / HITRUST, PCI-DSS (all 12 sections), SOC 2/3 and more. The Compliance CloudTM includes true client isolation, encryption in transit and at rest, private VLANs, firewalls and dozens of other security measures.

 
 
What Our Clients Say
  • “High-level technology, better compliance, cybersecurity, and communication capabilities are expected of all providers of financial services, regardless of size. With the rate of change and costs involved, it is difficult for any size credit union to keep pace. So when we were looking for a cloud technology partner, we emphasized the need to provide to our members with technology solutions that help them compete with larger banks and financial institutions, at a cost they can afford. Evolve IP offers all that, plus broad financial services industry experience and a pedigree of providing first-rate service to support growth and continually enhance the entire member experience.”

    David Frankil, Chairman of the NJCUL Services Corporation and President/CEO of the New Jersey Credit Union League

  • "The people that Evolve IP are more personable; you don't feel like there's necessarily a script when you're talking with them, they’re easy to understand, quick to get a hold of, and they follow through on what they say they're going to do."

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  • "I was a bit of skeptical because I've been told that by sales guys before...but you've all came through on every one of their promises and not only that, but even throughout our subsequent years of working with us as partners, you’ve stepped up to the plate whenever we needed something and provided a helping hand"

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  • "…we were assigned a project manager for our implementation they weren't just force-feeding one process down. they listened, they work with us, they adjusted schedules and they held our hand every step of the way…"

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What the Experts Think

Our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust.

Gartner

We deploy best-of-breed solutions including: Disaster Recovery, Contact Center, Unified Communications, DaaS, IaaS. Our services are analyst-acclaimed, vendor-validated, client recommended and award-winning.

HITRUST

Evolve IP is proud to have achieved the honor of being HITRUST CSF certified! Certification to the HITRUST Common Security Framework (CSF) affirms that all of Evolve IP’s cloud computing and cloud communications services adhere to the strictest security standards for electronic protected health information (PHI). The HITRUST security standard was developed by and for the healthcare industry as a means of going above and beyond the compliance requirements of HIPAA.

The HITRUST Common Security Framework (CSF) was developed to address the multitude of security, privacy and regulatory challenges facing healthcare organizations. The HITRUST CSF was developed by healthcare and IT professionals to provide an efficient and prescriptive framework for managing the security requirements inherent in HIPAA. HITRUST CSF rationalizes healthcare-relevant regulations and standards into a single overarching security framework. An important part of the “What is HITRUST” answer is understanding that the CSF is risk-based and compliance-based so that organizations can tailor the security control baselines and vendor management programs that they follow based on their specific organization type, size, systems, and regulatory requirements.

HIPPA

The Privacy regulations of the U.S. Health Insurance Portability and Accountability Act (HIPAA) require health care providers, organizations, and their business associates, develop and follow procedures that ensure the confidentiality and security of protected health information (PHI) when it is transferred, received, handled, or shared. This applies to all forms of PHI — paper, oral, and electronic, etc. Those who fail to adhere to HIPAA can suffer from huge fines climbing into the millions of dollars for major violations.

The Compliance Cloud™ fully enables covered entities and their business associates subject to HIPAA regulations to leverage a secure environment to process, maintain, and store protected health Information (PHI) featuring among other controls.

SSAW 16 Service Organization Control II (SOC 2)

Evolve IP has received an SSAE 16 SOC 2 Type II report on our internal controls relating to how we assess and address the potential risks associated with the security, availability, and confidentiality of not only the cloud-based services that we provide, but also our physical and logical infrastructure. Evolve IP utilizes the Certified Public Accounting firm of Grant Thornton to perform its annual audit and attestation in accordance with the Statements on Standards for Attestation Engagements No. 16 and the associated Trust Services Principles, as published by the AICPA, to evaluate the effectiveness of Evolve IP’s service organizations controls.

Forbes

While Forbes regularly features coverage and recognition about Evolve IP, they've most recently recognized Evolve IP as being the "Best Cloud Computing Companies And CEOs To Work For In 2017".  They've ranked Evolve IP in the Top 3 just behind Google and Microsoft in the Cloud Infrastructure classification.  (Feb 2017). Forbes  also recently recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. (Sept  2017). Last year, Forbes recognized Evolve IP's survey of 1,080 executives citing that the number one reason to go to the cloud is the same reason that it is avoided. (Mar 2016).

Unified Communications Product of the Year

TMC and Internet Telephony Magazine have named Evolve IP’s unified communications platform as a 2017 Unified Communications Product of the Year Award winner. This marks the 6th time Evolve IP has been honored with this prestigious award and follows a series of product innovations that have allowed the company to rapidly expand its international coverage.

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Inc.

Inc. magazine has recognized Evolve IP in the 34th annual Inc. 500|5000, an exclusive listing of the nation's fastest-growing private companies. The list will be unveiled in the September issue of Inc.

The story of this year's Inc. 5000 is the story of great leadership. In an incredibly competitive business landscape, it takes something extraordinary to take your company to the top," says Inc. President and Editor-In-Chief Eric Schurenberg. "You have to remember that the average company on the Inc. 5000 grew nearly six-fold since 2012. Business owners don't achieve that kind of success by accident.

Payment Card Industry Data Security Standard (PCI DSS)

Evolve IP has achieved Payment Card Industry (PCI) Data Security Standard (DSS) compliance covering all 12 sections of the PCI DSS. The PCI data security standard is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes. It was created by the founding brands of the PCI Security Standards Council, which includes American Express, Discover Financial, JCB International, MasterCard Worldwide, and Visa Inc.

CSA STAR

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Deloitte’s Technology Fast 500TM

Evolve IP has been ranked for the second consecutive year on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America – both public and private. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2012 to 2015. The list is a veritable Who’s Who of technology that has included tech companies like Google, VMware and Facebook.

Technology Fast 500 provides a ranking of the fastest growing technology, life sciences, and energy the companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth during the period from 2012 – 2016.

Red Herring

Red Herring has named Evolve IP as one of the Top 100 Companies in North America.  Red Herring’s Top 100 recognizes the leading and most promising private companies from around the world. Among the over 20 criteria used to analyze companies for the award, Evolve IP was noted for its financial performance, technological innovation, customer footprint, the DNA of its founders and addressable market.

Red Herring selects the award winners for North America from approximately 1,200 privately financed companies each year in the US and Canada. Since 1996, Red Herring has kept tabs on these organizations and its editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, Palo Alto Networks and eBay would change the way we live and work.

Entrepreneur

Evolve IP has been recognized as one of the “Best Entrepreneurial Companies in America” in Entrepreneur magazine’s Entrepreneur360™ Performance Index, a study involving a comprehensive analysis of private companies in America. Based on this study forged by Entrepreneur, Evolve IP is recognized as a company that exemplifies growth, not just in top and bottom line, but in sustainability and the ability to achieve lasting success.

According to Entrepreneur, after evaluating approximately 10,000 U.S. based firms, the team of editors and researchers behind the E360 Performance Index collected more than 250 pieces of data from the finalists, focusing on growth drivers and challenges, goal setting, resource allocations, and reward systems. The analysis uncovered a class of leading companies, including Evolve IP, whose continued success is largely based on superior value creation for their customers, building an adaptive learning culture, and aggressive geographic expansion—placing them amongst the most dynamic firms in America today.

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