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How To Handle Nuisance Callers Like A Boss

How To Handle Nuisance Callers Like A Boss
April 28, 2017 / Peter Eisengrein

About a week ago I got a telemarking call at the office. I listened to the man’s pitch for some industry publication and when I realized it was of no value to me I politely declined his offer. Thank you very much, for the offer. The next day I got a call from the same company, and possibly the same man as the voice sounded the same. Again I was polite, but this time I cut him off and told him that I had declined their offer the previous day. Later the same day I got the same call, same voice, same offer. This time I was less than polite and told him, “I’ve already said no twice before, the answer is no.”

The following day the phone rang.

I saw the caller ID.

I was prepared.

I answered the call with great excitement and told the caller – the same man again – that I would love to talk to him but was in the middle of something, so please call me back in 10 minutes.

Without hesitation I logged in and changed my Selective Call Forwarding, a feature that allows you to create rules which forward only specific calling numbers to another destination. I created a rule named “Forward to Do Not Call government number” and set this caller to 888-382-1222, which is the federal government’s Do Not Call registry.

I admit, I took some satisfaction when Mr. Nuisance Caller called me back 10 minutes later and I heard the “ring splash” (an abbreviated ring tone to let me know a call was forwarded). He’s tried back a couple times, probably thinking there was a problem with his phone. Sooner or later he’ll get the hint.

Select Call Forwarding (SCF) User Interface

Select Call Forwarding (SCF) is a simple, yet elegant solution to handle nuisance callers, but can also be used for good and not evil. Perhaps, you want VIP clients forward to a particular group or person for special handling. Or maybe you’re expecting an important call from your doctor. Whatever the case, sometimes you want to forward some calls but not all, and SCF is a great tool to help you manage your calls. And, it can also be used in conjunction with a time schedule so it only forwards those callers during specific times of day.

Curious to try it out? Individual users can manage their own configurations via the OSSmosis Personal Portal, or authorized administrators can do the same for their users through OSSmosis provided they already have an Ossmosis login. If you aren’t familiar with Ossmosis yet, don’t worry, we’ve you covered with this Ossmosis overview.

 

Categories: Unified Communications
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