Title: Insights that drive customer satisfaction
Presenter: Rich Fox, VP of Contact Center Solution
When: 1:00 PM EST | Tuesday, January 31, 2017
About the Demo Webcast: According to research, 70% of organizations are trying to improve contact center metrics, support flexibility and reduce cost. Is your organization, like most businesses looking to enhance business growth and caller satisfaction?
Join us for this live demonstration at 1:00 PM E.S.T on January 31, 2017 and learn to:
- Improve real-time visibility into queue statistics and caller experience through a Customizable Dashboard
- Gain intuitive access to trends, visualizations, and key metrics with Advanced Analytics and Business Intelligence
- Improve caller satisfaction and reduce abandonment rates through Queue Callback
- Enhance business efficiency by building customized call flows and advanced routing options through IVR automation
About Evolve IP
Evolve IP enables employees to Work Anywhere™ productively and securely. Our enterprise solutions seamlessly integrate collaboration & communications, digital workspaces, and contact center – all delivered from a browser on any connected device. Evolve IP’s technologies free IT to focus on business innovation, not systems and infrastructure, and enable their employees to contribute even more to the enterprise -- no matter where or when they are working. Businesses that choose Evolve IP have selected a true technology partner. A company that becomes an expert extension of their IT team, an organization that listens to their needs to tailor solutions just for their business, and is responsive and engaged in every interaction.
