
Title: Insights that drive customer satisfaction
Presenter: Rich Fox, VP of Contact Center Solution
When: 1:00 PM EST | Tuesday, January 31, 2017
About the Demo Webcast: According to research, 70% of organizations are trying to improve contact center metrics, support flexibility and reduce cost. Is your organization, like most businesses looking to enhance business growth and caller satisfaction?
Join us for this live demonstration at 1:00 PM E.S.T on January 31, 2017 and learn to:
- Improve real-time visibility into queue statistics and caller experience through a Customizable Dashboard
- Gain intuitive access to trends, visualizations, and key metrics with Advanced Analytics and Business Intelligence
- Improve caller satisfaction and reduce abandonment rates through Queue Callback
- Enhance business efficiency by building customized call flows and advanced routing options through IVR automation