Title: Insights that drive customer satisfaction
Presenter: Rich Fox, VP of Contact Center Solution
When: 1:00 PM EST | Tuesday, January 31, 2017
About the Demo Webcast: According to research, 70% of organizations are trying to improve contact center metrics, support flexibility and reduce cost. Is your organization, like most businesses looking to enhance business growth and caller satisfaction?
Join us for this live demonstration at 1:00 PM E.S.T on January 31, 2017 and learn to:
- Improve real-time visibility into queue statistics and caller experience through a Customizable Dashboard
- Gain intuitive access to trends, visualizations, and key metrics with Advanced Analytics and Business Intelligence
- Improve caller satisfaction and reduce abandonment rates through Queue Callback
- Enhance business efficiency by building customized call flows and advanced routing options through IVR automation
About Evolve IP
Evolve IPs “Work Anywhere Office” is the only platform available that seamlessly integrates desktops, collaboration, communications (phone systems), identity and access management and contact center into a single browser-based solution that runs on any laptop, desktop, tablet or mobile phone. Services perform identically on the devices employees want to use, delivering on the promise of remote work productivity, the ability to hire the right workers anywhere, while improving employee and device security.
