There is little doubt that the cloud has come to the forefront of information technology. As such, more and more businesses are adopting the cloud for communications applications. In fact, Cisco recently noted that cloud apps will account for 90% of total mobile data traffic by 2019. The age of the cloud is in full swing, and organizations are jumping on-board like never before.
This aggressive expansion includes growth in the area of “unified communications”, or “UC”. For those unfamiliar with the term, UC characterizes a suite of products, or a single solution, that integrates services such as instant messaging, voice, video conferencing, mobile, and more. The goal of UC is to create a consistent (and unified) experience across company devices with the aim of increasing productivity and efficiency. It is a growing industry, with research firm Grand View Research recently predicting that the global market for UC will reach $75 billion by 2020.
With the growth comes risk. Vendors are building and deploying a huge range of productivity-enhancing communications services with varying levels of security, reliability and interoperability. With that level of application availability organizations must be wary of creating “dis-unified communications.”
What is dis-unified communications? Because of the ease of deployment and the variety of competing services, businesses, and even departments within the same company, are deploying disparate communications applications from different providers. This creates many liability issues for IT, potentially exposes data and ultimately works against the promise of collaboration and productivity from cloud communications.
For example, a company, or large team, might deploy Slack, an effective Collaboration tool, but a stand-alone solution that may not integrate well with other systems. This can cause compliance and workflow issues when attempting to interoperate with other hosted solutions. While this approach may appear to be the most affordable route, the disunity and disorganization of disparate apps can be much more complicated and costly in the long term. When executed poorly, piecing together a UC suite from various vendors is a direct path to dis-unified communications.
Click here to watch a brief video on how Evolve IP’s fully integrated UC solution can easily integrate with your current business environment and enhance your organization’s productivity. Stay tuned for our next blog on “Avoiding Dis-unified Communications“.Categories: Contact Center General Unified Communications