Evolve IP Blog

Microsoft Copilot AI Capabilities

Evolve IP — Tue, 27 Aug 2024 15:08:48 GMT

Evolve IP, a leading provider of secure, reliable hybrid workforce solutions, today announced it is now offering Microsoft Copilot, and AI-powered tool that helps users work more efficiently across Microsoft 365 apps, integrated with DaaS.

Webex Vidcast: New Features

Evolve IP — Thu, 22 Aug 2024 18:00:00 GMT

Evolve IP expects to see Webex adoption further accelerate thanks to a new ‘Vidcast’ video presentation tool as well as enhanced AI meeting functionality including a ‘Be-right-back’ option.

Virtual Desktop Security Best Practices | Evolve IP

Scott Arnold, Product Manager at Evolve IP — Wed, 17 Aug 2022 19:46:35 GMT

It’s easy to understand why virtual desktop security tops the list of priorities for a vast majority of companies today. One glance at business news and it’s clear that bad actors in the cybercrime arena are not going away anytime soon; instead, they are becoming ever-more sophisticated in their efforts to hack, ransom, and destroy systems and data.

To minimize this threat as well as maximize recovery as quickly as possible should an organization become a victim, it’s important to stay on top of current and evolving best practices.

Best Contact Center Solutions for 2022 | Evolve IP

Tue, 16 Aug 2022 21:10:07 GMT

If you’ve been looking for the best contact center solutions to keep your business competitive in the evolving digital market, you’re not alone. The rapid surge of online customer engagement that began because of the pandemic has not shown signs of slowing. As a result of this change, more businesses are turning to virtual contact centers as a way of connecting to their customers.

Remote Work Software and the Remote Workforce | Evolve IP

Martin Call, SVP, Client Support at Evolve IP — Thu, 11 Aug 2022 15:57:32 GMT

Although pay rates and traditional benefits such as health care and paid time off continue to play a role in attracting the best and the brightest, one of the most sought-after perks in a new job is the flexibility to work remotely, at least some of the time. Businesses that utilize remote work software to help facilitate that transition to a hybrid or remote workforce will reap the benefits of a larger talent pool in just about every industry.

Here are the top remote workforce solutions that leading companies are using to achieve the remote workplaces of today.

What is Unified Communications as a Service? | Evolve IP

Yaritza Matos, Global Product Manager, UCaaS — Wed, 10 Aug 2022 20:51:30 GMT

In a world of increasing interconnectivity, many workplaces and organizations are seeking simplified and accessible ways to increase their revenue, productivity, and rapport with customers.

When it comes to streamlining workflow and making your life easier, unified communications is benefiting organizations in both these ways and more.

But what specifically is Unified Communications as a Service (UCaaS)? Read on to learn all about it.

Minimize VDI Security Risks with Identity & Access Management | Evolve IP

Kevin Sullivan, Director of Solutions Engineering, Cloud Computing at Evolve IP — Tue, 02 Aug 2022 14:25:25 GMT

Adopting a Virtual Desktop Infrastructure (VDI) allows companies to create a data center for their internet technology assets, including the operating systems, applications, and software. A recent surge in VDI systems was prompted by the shift to remote work after the COVID-19 pandemic as companies sought to secure their systems.

Top Qualities of a Successful Call Center Agent

Evolve IP — Wed, 27 Jul 2022 16:14:19 GMT

The work of a call center agent is complex and demanding. Agents have to maintain a fine balance between satisfying callers and meeting the needs of their organizations. Each call differs from the next and call center agents need a strong skill set to deal with a multitude of different situations that may arise.

Maintain User Security w/ Desktop Virtualization Solutions | Evolve IP

cgaska@evolveip.net (Curtis Gaska, Senior Sales Engineer) — Tue, 26 Jul 2022 12:45:00 GMT

A virtual desktop infrastructure (VDI) creates all kinds of new possibilities for managing a remote workforce. The first priority, before cloud-based solutions are fully implemented, is security. How do you keep end users safe, without compromising sensitive information, trade secrets, client information, and more? That key question is answered by companies like Evolve IP, which is leading the way in new technologies and applications that provide the ultimate in security, with the ultimate in ease of use. Read on to learn more about how to maintain user security with desktop virtualization solutions.

The Top 6 Desktop Virtualization Benefits | Evolve IP

Kevin Sullivan, Director of Solutions Engineering, Cloud Computing at Evolve IP — Wed, 20 Jul 2022 12:00:00 GMT

As the world continues to move to a remote and hybrid workplace, companies must find ways to keep employees productive and connected in a safe and affordable manner. Desktop virtualization is one obvious answer, allowing both on-premise and off-site employees to use just about any device to access all the power, data, and applications needed from a secure and centrally governed system. Although there are many concrete and soft advantages, here are the top six desktop virtualization benefits.