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Server Backup and Recovery Excels with Nimble Storage Partnership

Server Backup and Recovery Excels with Nimble Storage Partnership
March 30, 2017 / Evolve IP

Server backup and recovery capabilities are essential for every business. Below are excerpts from a recent podcast interview with Dave McCrystal, Evolve IP’s Vertical Markets Manager, conducted by Don Witt of Telecom Reseller Magazine. McCrystal explains Evolve IP’s new relationship with Nimble Storage and the server backup and recovery benefits it offers to customers. This is specifically true in terms of security, business continuity and cloud flexibility. The interview was conducted on the heels of the HIMSS 2017 Healthcare conference where Nimble and Evolve IP first announced their new relationship and where Evolve IP’s Tim Vogel discussed why the demand for server backup and recovery solutions is so high. Vogel delivered three speaking sessions at the Nimble Storage exhibit booth on the topic of ransomware protection and data security in the cloud. Both of these issues are raising the eyebrows of CIOs and CISOs in all industries. In addition to the excerpts below, the full interview with Mr. McCrystal can be heard here at the Telecom Reseller website.

Telecom Reseller: Dave, can you give our listeners some background of Evolve IP?

McCrystal: Evolve IP is one of the nation’s fastest growing cloud computing companies, we provide cloud services to a variety of industries, such as healthcare, legal, banking, travel, veterinary medicine and retail. We have a host of solutions that we bring into those verticals ranging from virtual data centers and phone systems, server backup and recovery, to Disaster Recovery as a Service (DRaaS), hosted contact centers and unified communications. So we really pride ourselves on being the cloud strategy company for any need that a company may have.

Telecom Reseller: Now you have a specific announcement? Maybe you can provide our listeners with background on that?

McCrystal: We recently announced a new partnership with Nimble Storage that we are really excited about. It helps us greatly in the healthcare space where we have a lot of experience and strong customer base, but also it is a pervasive solution that will help us in virtually every industry.

We’re working together to provide a secure cloud environment based on Nimble’s encryption technology that enables secure and seamless server backup and recovery. We are able to locate customer workloads and backups on both the east and west coasts using their Nimble-to-Nimble replication technology very easily. The data mobility benefits are really exciting. And in the healthcare space, those are critical elements. The security, HIPPA compliance, and the PHI protection are really big drivers that we’re able to help companies with.

Telecom Reseller: Evolve IP as a host carrier has been HIPPA compliant and that has really opened up the door for those verticals. Can you give us a little background on that?

McCrystal: We’re always trying to look at security holistically. You have the proactive security, which is the threat intelligence to get out in front of the bad actors and learn what their next move may be. Then we have continuous security management, which is looking at our infrastructure on a continuous basis and insuring that the patches and upgrades from all the different technologies that make a robust infrastructure work are all working harmoniously. And then on the back end is incident response, which is having robust server backup and recovery procedures in place.

It’s probably lost on no one in the audience that the ransomware attacks and cyberattacks have been growing off the charts in the recent past. Cyberattacks have always been out there as a threat, but in the healthcare space data breaches have made the big news. These thieves are trying to access the patient records and steal them and put them out for sale on the black market. But the fact of the matter is that they have been so successful at doing that over the past few years that there is a glut of information out there. There is really no money to be made from that type of activity any longer. Not to suggest that this is going away as an activity, but in relative terms the economics of the hacking world have diminished precipitously. What is more attractive is to conduct the same or similar type of hacking activity and get paid immediately. Why wait to acquire and find new buyer for that information to monetize it? Ransomware is a much more attractive market opportunity for them because what it seeks to do is simply lockup or encrypt the information so it is unusable until the attacked company concedes and pays the ransom that they’re demanding.

Telecom Reseller: So how do you help your clients when they get the message saying that there’s been a takeover of their computer system?

McCrystal: First of all, that is a very common thing actually. It happens like you said. We’re protecting customers from that on a daily basis because you’re only as safe as your weakest link. This is something that I think a lot of people don’t understand. It’s not a question of having bad security per se. The attackers are not necessarily trying to penetrate the castle walls. They’re actually going in dressed as a normal soldier. They’re going to go in through an open door that a user creates and allows. For example, they are going to use existing email credentials so it seems innocuous. Email is the most common hole that hackers will walk through. So what you need to have is incident response capabilities. It really operates from the expectations that it’s not “if”, but “when” you are infiltrated, what will you do? Again, it could be an employee that has a bad day and they click on an email that they shouldn’t click on…despite all of the training and all of the warnings against doing so. It can be something as basic as that which shuts a company down. That’s where the way that you provide server backup and recovery becomes essential.

The answer is having data backups and putting those data backups offsite, isolated from the other data, so that you’re not replicating malware to it. Replications are great and fast ways of copying the data from different places, but once the data has turned bad, that “badness” can be replicated to your back up location as well. So you need multiple backup strategies and technologies like those that are innate to our cloud solutions. With our approach, customers know that we have kept an issue-free copy of their data from some point in the recent past. Customers who have disaster recovery as a managed service will have an SLA to ensure that their business can be brought back and servers are up and running within a specified period of time. That’s typically guaranteed to be less than 4 hours.

So it’s having that planning done ahead of time to set up that environment that’s key to the protection. In fact, when Tm Vogel just gave the talk at the Nimble Storage booth at the HIMSS healthcare conference last week, the topic was “Ransomware is Dead”. It illustrated to people how customers who have had that type of “DRaaS forethought” and who have put proactive server backup and recovery solutions into place were able to withstand the ransomware attack with minimal impact to their business. They just shrug it off, restore backed-up data into a new environment that we have created for them, and then ignore the environment that has been infected by ransomware.

Telecom Reseller: HIPPA compliance is a big-time asset for you in the medical field and your security aspects I think are really strong features that a lot of the listeners and including private enterprises are going to be very interested in.

McCrystal: Thank you very much. That last comment you made is a critical one. Healthcare has certainly been an attractive target for the hackers because of that historical value that the healthcare records have had. But no one is immune from these types of cyberattacks. In fact, many of the attacks are completely victim agnostic. Attackers have no understanding of who they are even attacking. They’re just generating automated threats. So it is not only healthcare that needs to pay attention, it’s an issue for every industry.

Categories: Business Continuity & Disaster Recovery
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The Evolve IP Compliance CloudTM

Compliance is a way to do business … not an afterthought when clients need it.

At Evolve IP we have a dedicated compliance and security practice and work with two of the world’s top 3rd-party compliance auditors, Grant Thornton and Ernst & Young, to enable customers to extend their compliance to our fully audited cloud. This focus allows us to deliver the documentation and assurances that other’s simply cannot including HIPAA / HITRUST, PCI-DSS (all 12 sections), SOC 2/3 and more. The Compliance CloudTM includes true client isolation, encryption in transit and at rest, private VLANs, firewalls and dozens of other security measures.

 
 
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What the Experts Think

Our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust.

Gartner

We deploy best-of-breed solutions including: Disaster Recovery, Contact Center, Unified Communications, DaaS, IaaS. Our services are analyst-acclaimed, vendor-validated, client recommended and award-winning.

HITRUST

Evolve IP is proud to have achieved the honor of being HITRUST CSF certified! Certification to the HITRUST Common Security Framework (CSF) affirms that all of Evolve IP’s cloud computing and cloud communications services adhere to the strictest security standards for electronic protected health information (PHI). The HITRUST security standard was developed by and for the healthcare industry as a means of going above and beyond the compliance requirements of HIPAA.

The HITRUST Common Security Framework (CSF) was developed to address the multitude of security, privacy and regulatory challenges facing healthcare organizations. The HITRUST CSF was developed by healthcare and IT professionals to provide an efficient and prescriptive framework for managing the security requirements inherent in HIPAA. HITRUST CSF rationalizes healthcare-relevant regulations and standards into a single overarching security framework. An important part of the “What is HITRUST” answer is understanding that the CSF is risk-based and compliance-based so that organizations can tailor the security control baselines and vendor management programs that they follow based on their specific organization type, size, systems, and regulatory requirements.

HIPPA

The Privacy regulations of the U.S. Health Insurance Portability and Accountability Act (HIPAA) require health care providers, organizations, and their business associates, develop and follow procedures that ensure the confidentiality and security of protected health information (PHI) when it is transferred, received, handled, or shared. This applies to all forms of PHI — paper, oral, and electronic, etc. Those who fail to adhere to HIPAA can suffer from huge fines climbing into the millions of dollars for major violations.

The Compliance Cloud™ fully enables covered entities and their business associates subject to HIPAA regulations to leverage a secure environment to process, maintain, and store protected health Information (PHI) featuring among other controls.

SSAW 16 Service Organization Control II (SOC 2)

Evolve IP has received an SSAE 16 SOC 2 Type II report on our internal controls relating to how we assess and address the potential risks associated with the security, availability, and confidentiality of not only the cloud-based services that we provide, but also our physical and logical infrastructure. Evolve IP utilizes the Certified Public Accounting firm of Grant Thornton to perform its annual audit and attestation in accordance with the Statements on Standards for Attestation Engagements No. 16 and the associated Trust Services Principles, as published by the AICPA, to evaluate the effectiveness of Evolve IP’s service organizations controls.

Forbes

While Forbes regularly features coverage and recognition about Evolve IP, they've most recently recognized Evolve IP as being the "Best Cloud Computing Companies And CEOs To Work For In 2017".  They've ranked Evolve IP in the Top 3 just behind Google and Microsoft in the Cloud Infrastructure classification.  (Feb 2017). Forbes  also recently recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. (Sept  2017). Last year, Forbes recognized Evolve IP's survey of 1,080 executives citing that the number one reason to go to the cloud is the same reason that it is avoided. (Mar 2016).

Unified Communications Product of the Year

TMC and Internet Telephony Magazine have named Evolve IP’s unified communications platform as a 2017 Unified Communications Product of the Year Award winner. This marks the 6th time Evolve IP has been honored with this prestigious award and follows a series of product innovations that have allowed the company to rapidly expand its international coverage.

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Inc.

Inc. magazine has recognized Evolve IP in the 34th annual Inc. 500|5000, an exclusive listing of the nation's fastest-growing private companies. The list will be unveiled in the September issue of Inc.

The story of this year's Inc. 5000 is the story of great leadership. In an incredibly competitive business landscape, it takes something extraordinary to take your company to the top," says Inc. President and Editor-In-Chief Eric Schurenberg. "You have to remember that the average company on the Inc. 5000 grew nearly six-fold since 2012. Business owners don't achieve that kind of success by accident.

Payment Card Industry Data Security Standard (PCI DSS)

Evolve IP has achieved Payment Card Industry (PCI) Data Security Standard (DSS) compliance covering all 12 sections of the PCI DSS. The PCI data security standard is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes. It was created by the founding brands of the PCI Security Standards Council, which includes American Express, Discover Financial, JCB International, MasterCard Worldwide, and Visa Inc.

CSA STAR

Evolve IP is also a registered and participating member of the CSA Security, Trust & Assurance Registry (STAR). The CSA was formed to encourage transparency of security practices within cloud providers. It is a free, publicly accessible registry that documents the security controls provided by various cloud computing offerings, thereby helping users assess the security of cloud providers they currently use or are considering contracting with. CSA STAR is open to all cloud providers, and allows them to submit assessment reports that document compliance to CSA published best practices. The searchable registry will allow potential cloud customers to review the security practices of providers, accelerating their due diligence and leading to higher quality procurement experiences. CSA STAR represents a major leap forward in industry transparency, encouraging providers to make security capabilities a market differentiator.

Deloitte’s Technology Fast 500TM

Evolve IP has been ranked for the second consecutive year on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America – both public and private. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2012 to 2015. The list is a veritable Who’s Who of technology that has included tech companies like Google, VMware and Facebook.

Technology Fast 500 provides a ranking of the fastest growing technology, life sciences, and energy the companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth during the period from 2012 – 2016.

Red Herring

Red Herring has named Evolve IP as one of the Top 100 Companies in North America.  Red Herring’s Top 100 recognizes the leading and most promising private companies from around the world. Among the over 20 criteria used to analyze companies for the award, Evolve IP was noted for its financial performance, technological innovation, customer footprint, the DNA of its founders and addressable market.

Red Herring selects the award winners for North America from approximately 1,200 privately financed companies each year in the US and Canada. Since 1996, Red Herring has kept tabs on these organizations and its editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, Palo Alto Networks and eBay would change the way we live and work.

Entrepreneur

Evolve IP has been recognized as one of the “Best Entrepreneurial Companies in America” in Entrepreneur magazine’s Entrepreneur360™ Performance Index, a study involving a comprehensive analysis of private companies in America. Based on this study forged by Entrepreneur, Evolve IP is recognized as a company that exemplifies growth, not just in top and bottom line, but in sustainability and the ability to achieve lasting success.

According to Entrepreneur, after evaluating approximately 10,000 U.S. based firms, the team of editors and researchers behind the E360 Performance Index collected more than 250 pieces of data from the finalists, focusing on growth drivers and challenges, goal setting, resource allocations, and reward systems. The analysis uncovered a class of leading companies, including Evolve IP, whose continued success is largely based on superior value creation for their customers, building an adaptive learning culture, and aggressive geographic expansion—placing them amongst the most dynamic firms in America today.

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