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Tips and Traps to be aware of when talking to IP phone system providers

September 28, 2016 / Foram Joshi

Would you ever buy an iPhone without knowing the cost, features and warranty? You wouldn’t, right? The same should be said for purchasing an IP phone system for your business. The challenge is that while seemingly every IT blogger on earth has ripped apart the latest piece of hardware from Cupertino the same evaluative measures aren’t available online for these feature rich – yet complicated systems.

Let’s be perfectly honest, the complete transition of an organization’s entire phone system is not just a plug-and-play walk in the park. It requires extensive research about the features and services that are included in a vendor’s proposal along with an assessment of the investment against benefits.

Making the evaluation even more challenging can be the gamesmanship and jargon used by some providers. For example, we’ve seen competitors that add a plethora of hidden fees and taxes to the initially quoted low price that significantly increase the amount billed after they have you on the hook. Other times, organizations end up paying an additional cost for a feature that they thought was already included in their package.  The best tool to confront such challenges is an educated and a well-informed buyer.

However, you shouldn’t have to learn about the pricing tricks and traps the hard way. If your organization is in the process of evaluating a new phone system, or will do so as part of their 2017 budget, then Evolve IP’s video on “Tips and Traps when talking to IP phone system providers” will provide you with critical information necessary to make a an informed decision. In this video, Evolve IP’s Chief Technology Officer, Scott Kinka addresses the following questions and more:

  • What should I look for in a proposal?
  • What should I look for in proposal pricing?
  • Are there pricing tricks that I need to look for?
  • What advice do you have regarding contracts?

Incorrect decisions on IP phone systems can often lead organizations to overspend while getting less in return. Therefore, it is important for buyers to know the answers to these key questions so that they are able to use their judgement and choose the IP phone system that meets their business needs.

Please click here to learn more about the tips and traps when talking to IP phone system providers. You can also download our feature and business evaluative measures checklist here.

Categories: Unified Communications
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