Evolve IP delivers a tailored Microsoft Teams Direct Routing solution that is integrated with Cisco Voice. Our implementation process draws on the experience of our Microsoft Gold Partner team and has been proven with global deployments across virtually every industry.

Step 1: Planning and Design

We share information and fill out the requirements needed to implement voice-enabled Microsoft Teams. This step includes the following points and more:

  • Complete implementation workbook
  • Provide documentation on call flow and routing
  • Identify business and technical requirements
  • Document requirements in vendor apps
  • Verify and purchase necessary Microsoft Licensing
  • Approve Design

The Microsoft / Office 365 and OSSmosis / Cisco builds typically take place simultaneously:

Microsoft / Office 365 includes:

  • Build sub-domains, gateways, trunking & voice routing policies
  • Build user roles, permissions & PSTN usages

OSSmosis / Cisco:

  • Build hosted PBX and contact center functionalities
  • Install applications, bookmark web-based apps, test logins
  • Build your identity and access management instance
  • Build web-based portal

Step 2: Microsoft / Office 365 Build and Ossmosis / Cisco Build

Step 3: Installations

The step involves ordering equipment, reviewing the installation plan and installing equipment & devices.

  • Review Installation Process
  • Order Necessary Equipment
  • Communicate Installation Plan
  • Install

In this phase we test the solution, confirm users have required access and ensure everything is operating as planned. Changes are made based on test results. We perform the following steps and more:

  • Perform user acceptance testing
  • Document Feedback
  • User Acceptance Testing Approval
  • Finalize Go-Live Testing
  • Finalize End-User Change Management
  • Ensure every user has logged into MS Teams and confirmed access

Step 4: User Acceptance Testing

Step 5: Training

To ensure smooth onboarding, Evolve IP conducts the following training before go-live:

  • Receptionist
  • Contact Center
  • CRM Integration

In addition, after go-live users have access to resources and weekly Evolve IP training webinars.

This is the final step in the implementation process. Your enterprise is now live with an integrated Microsoft Teams and Cisco Voice solution.

Step 6: Go-Live