Evolve Teams Features
If you’ve deployed Microsoft Teams or are planning to, you already know that it is the fastest growing collaboration platform world-wide. While Microsoft Teams solution delivers world-class collaboration features, they do not deliver an enterprise PBX and PSTN.
While some providers are able to deliver SBC and PSTN and others offer a Teams integration using a third-party app or bot, neither of these options are long-term and holistic in nature.
Evolve IP differentiates itself by integrating it’s Microsoft Teams direct routing solution with the most stable and reliable voice-communication platform, Cisco. This unique offering not only gives businesses access to advanced PBX features, but also maintains the Teams end-user experience (including mobile).
Additionally, Evolve Teams delivers critical features that most mid-size and enterprise businesses require such as:
- Service Management via OSSmosis
- Business Continuity
- Receptionist Applications
- Contact Center Features such as IVR, Callbacks, Surveys, Wallboard/Dashboard
- CRM Integrations
- SIP Phones with Microsoft Teams Direct Routing
- Teams-enabled Devices
All on one platform, delivered by one provider
Evolve Teams Enterprise & Location Features
Voice-enable your Microsoft Teams solutions with Evolve IP’s enterprise & location features that empower team work, drive productivity and help you innovate faster.
Calling Plan – Unlimited US Domestic
More than 20 PSTN trunking carriers for call routing inbound and outbound to the PSTN with redundancy for local, toll free and international solutions.
OSSMosis Web-based Service Management
Online portal for managing Evolve Teams Enterprise solutions and features with integrations to Microsoft Office 365 as made available via API to Evolve IP.
Evolve IP Project Management and Implementation Specialists
Professional project management team skilled in voice implementations, porting of local, toll-free, and international phone numbers, scheduling of technical and training resources, and coordinating client activations.
Evolve IP 24x7x365 Client Support Center
World-class client support using domestic Evolve IP professional associates to complete client change requests and handle service issues for the Evolve Teams Enterprise Voice solutions.
Location Main Number Routing & Business Continuity Options
Hunt groups, time schedules, selective call forwarding, and business continuity options for professionally routing main numbers for each client location for incoming call from the PSTN.
Allows users to handle incoming PSTN calls received by a Hunt Group from any of the following a ring patterns: Simultaneous, Circular, Regular, or Uniform. Users can also establish a No Answer Policy to redirect calls to another phone number or voicemail if unanswered.
Call Center – Unlimited ACD Queues
Configure basic to advanced call centers to allow agents to log in and out, queue PSTN incoming calls that cannot be answered immediately based on several routing policies, inclused skill-based routing, DNIS, and disposition codes. Overflow and redirect calls when the group cannot accept calls, and to provide music for callers on hold. Manage call center policies, agents, supervisors, and call recording via the OSSmosis web-based portal. Agents, supervisors, dashboards, and analytics are sold separately.
Provide clients with an API to the Evolve IP voice platform for clients to write their own applications for call events, services with contact center, wallboards, notifications, and more.
User Features by Seat Type
Deciding the right Teams package can be tough. Here is a side-by-side comparison of Evolve IP’s voice-enabled Teams solution. For more information, please contact us.
|Evolve Teams Per User Features||Enterprise Voice||Enterprise Voice Plus||Feature Description|
|Authentication of 3rd Party Applications||The ability for users to register 3rd party applications to the Evolve IP voice platform for computer telephony integrations, such as custom built CRM applications, wallbaords, real-time notifications.|
|Application Client Call Control||Provides the ability for 3rd party applications to manage call control for PSTN calling using our platform API for events, such as Answer, End Call, Hold, Unhold, Mute, Unmute, and more. This enables software vendors and clients to write custom applications for the Evolve IP voice platform.|
|CLID Delivery Blocking||Allows users to block their number from being shown when calling out to the PSTN. Members internal to your organization can still see your number when they are called.|
|Flash Call Hold||Allows the user to switch between calls and automatically put the previous caller on hold.|
|Custom Hold Music||Provide custom hold music for external calling with the PSTN. Clients can update and manage their custom hold music via the online OSSmosis web portal.|
|Privacy||User Privacy allows you to exclude yourself from Group and Enterprise Directory listings, Auto Attendant extension and/or name dialing for external callers.|
|Intercept User||Provides customer administrators the ability to shutoff incoming and outgoing calls to the PSTN for a user.|
|Alternate Numbers||Allows up to ten additional phone numbers in addition to your primary number for incoming calls from the PSTN to reach the same user, auto-attendant, or call center.|
|Anonymous Call Rejection||Anonymous Call Rejection allows you to reject calls from callers who have blocked the display of their number from the PSTN. Only deliberate anonymous numbers are rejected. Callers whose numbers are unavailable are not rejected.|
|Account / Authorization Codes||Enables the tracking of calls made to out to the PSTN by prompting users for an account code. Verifiable and non-verifiable codes can be utilized.|
|Call Forwarding Selective: User||Provides users the ability to forward PSTN specific calls matching your pre-defined criteria to a different phone number, usually based on priority incoming phone numbers.|
|Call Notify||Provides you the ability to send a notification e-mail containing the caller's name and number, if available, when the call matches your pre-defined criteria for incoming calls from the PSTN. Use this to determine if you missed any important calls.|
|Call Recording Standard||Record all calls to and from the PSTN for a user from start to finish. 30 - Day Retention policy included with web-portal access to recording files. Internal calling is not recorded.|
|Pre-alerting announcement||Allows you to specify an announcement to be played to your external callers, before the call is actually connected, for specific calls matching your pre-defined criteria. The criteria can be all calls, specified called number(s), a time schedule, and a holiday schedule.|
|Selective call acceptance||Enables a user to define criteria that causes certain incoming calls from the PSTN to be allowed. If an incoming call meets user-specified criteria, the call is allowed to complete to the user. All other calls are blocked and the caller is informed that the user does not wish to receive the call.|
|Selective call rejection||Enables a user to define criteria that cause certain incoming calls from the PSTN to be blocked. If an incoming call meets user-specified criteria, the call is blocked and the caller is informed that the user is not accepting calls. A criteria set is based on incoming calling line identity, time of day, and day of week.|