Call Center Software from Evolve IP

Award-winning, Fully Featured Contact Center for 25% Less

  • All of the features you need to run a true omnichannel contact center
  • Integrated with the applications you already use (makes deployment really simple)
  • Custom solutions to make your team more effective

Features

Workforce Optimization

Improve service levels and free yourself from the hassle of managing personnel with real-time adherence, forecasting and scheduling tools

Monitoring & Reporting

Easily manage, monitor and empower your agent performance with 360 degree insight into your agent’s & customer’s contact history, reports & dashboards

IVR, Surveys & Callbacks

Improve customer experience with enterprise-grade features such as IVR, feedback surveys, callback, enhanced routing and queue management

Feature Rich. Simple To Use.

The Evolve Contact Suite’s advanced features are easy to implement yet incredibly powerful, providing contact center leaders with real-time control and visibility of their agents, along with rich operational insights. From quality management to customer surveys, to CRM integration, to business intelligence, our solution offers tools that streamline agent interactions and enhance customer experience.

Have Questions or Need Pricing?

“With the WFM solution, we’re delivering better, faster customer service, and we’re doing it with fewer agents at a lower cost.”

– Stephen Loizeaux, SVP of Operations
Hop Energy

Agent Desktop Interface

Boost agent productivity, reduce training costs and see customer satisfaction scores skyrocket.

New UI Coming Soon!

Why Choose Evolve IP

TRUE Omnichannel Experience

Allow your agents and customers to interact through call, email, text/SMS, web chat, web call back, and social consistent customer experience across all communication channels.

Fully Customizable

Out of the box our software integrates with all of the major SaaS applications needed by an enterprise contact center.

Cost-effective

Simply put, our world-class, Gartner-noted, fully-featured contact center is available for 25% less than other providers in the market.

Simple to Use and Manage

Quickly set-up and remove agents, design workflows in a snap and build IVR routes so you stay focused on clients, not technology.

Single Platform for UC and CC

Evolve IP’s contact center was designed to integrate seamlessly with our unified communications solution increasing visibility, productivity and improving business efficiency.

Truly International Platform

Operate as a unified contact center even if you have end users in multiple countries without limitations.

Recognized in the Gartner MQ. Again.

(No one else can claim Gartner said their service was fully featured AND cost-effective!)

Evolve IP has been recognized in Gartner’s Magic Quadrant for Contact Center as a Service, North America. If you’re looking for 3rd party feedback on our award-winning solution read what Gartner has to say about us.

Need More Info or Pricing?

Fill out the form and someone will reach out to you shortly