Hire Anywhere. Manage Anywhere. Work Anywhere.

Deliver a World-Class Customer Experience Anywhere for 30-40% Less

  • Get all the features you need to run a world-class contact center
  • Streamline Agent productivity by operating inside Microsoft Teams
  • Unify your contact center with the world’s #1 voice communications platform from Cisco or deploy with your existing PBX or operate fully standalone
  • Be confident knowing Evolve IP has been included for 4 consecutive years in Gartner’s MQ for CCaaS
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Features

Workforce Optimization

Improve service levels and free yourself from the hassle of managing personnel with real-time adherence, forecasting and scheduling tools

Monitoring & Reporting

Easily manage, monitor and empower your agent performance with 360 degree insight into your agent’s & customer’s call history, reports & dashboards

IVR, Surveys & Callbacks

Improve customer experience with enterprise-grade features such as IVR, feedback surveys, callback, enhanced routing and queue management

Feature Rich. Simple To Use.

The Evolve Contact Suite’s advanced features are easy to implement yet incredibly powerful, providing call center leaders with real-time control and visibility of their agents, along with rich operational insights. From quality management to customer surveys, to CRM integration, to business intelligence, our solution offers tools that streamline agent interactions and enhance customer experience.

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“With the WFM solution, we’re delivering better, faster customer service, and we’re doing it with fewer agents at a lower cost.”

– Stephen Loizeaux, SVP of Operations
Hop Energy

Agent Desktop Interface

Boost agent productivity, reduce training costs and see customer satisfaction scores skyrocket.

Why Choose Evolve IP

Fully Unified

One platform for all users simplifies communications and reduces cost. Can also be deployed in a fully standalone mode or as an “overlay” to any phone system or Microsoft Teams

Robust Omnichannel Feature Set

Along with superior AI speech analytics, advanced reporting, customized call flows to help you deliver a world-class customer experience

Analyst Acclaimed

3 consecutive years in Gartner’s MQ for CCaaS with the highest customer recommendation rating at 92%

Integrated with Microsoft Teams

Contact center agents can take full advantage of Team’s productivity features while also interacting with the rest of company’s associates

Work & Hire Anywhere

ECS runs on all major web-browsers with easily navigable, attractive modern user interfaces that improve agent productivity and empower a great customer experience

Competitive Pricing

Saves 30-40% over competing solutions

Recognized in the Gartner MQ. Again.

(No one else can claim Gartner said their service was fully featured AND cost-effective!)

Evolve IP has been recognized in Gartner’s Magic Quadrant for Contact Center as a Service, North America. If you’re looking for 3rd party feedback on our award-winning solution read what Gartner has to say about us.

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