Improve service levels and free yourself from the hassle of managing personnel with real-time adherence, forecasting and scheduling tools
Monitoring & Reporting
Easily manage, monitor and empower your agent performance with 360 degree insight into your agent’s & customer’s call history, reports & dashboards
IVR, Surveys & Callbacks
Improve customer experience with enterprise-grade features such as IVR, feedback surveys, callback, enhanced routing and queue management
Feature Rich. Simple To Use.
The Evolve Contact Suite’s advanced features are easy to implement yet incredibly powerful, providing call center leaders with real-time control and visibility of their agents, along with rich operational insights. From quality management to customer surveys, to CRM integration, to business intelligence, our solution offers tools that streamline agent interactions and enhance customer experience.
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“With the WFM solution, we’re delivering better, faster customer service, and we’re doing it with fewer agents at a lower cost.”
– Stephen Loizeaux, SVP of Operations
Agent Desktop Interface
Boost agent productivity, reduce training costs and see customer satisfaction scores skyrocket.
New UI Coming Soon!
Why Choose Evolve IP
TRUE Omnichannel Experience
Allow your agents and customers to interact through call, email, text/SMS, web chat, web call back, and social consistent customer experience across all communication channels.
Out of the box, our software integrates with all of the major SaaS applications needed by an enterprise call center.
Simply put, our world-class, Gartner-noted, fully-featured call center is available for 25% less than other providers in the market.
Simple to Use and Manage
Quickly set-up and remove agents, design workflows in a snap and build IVR routes so you stay focused on clients, not technology.
Single Platform for UC and CC
Evolve IP’s call center was designed to integrate seamlessly with our unified communications solution increasing visibility, productivity and improving business efficiency.
Truly International Platform
Operate as a unified call center even if you have end users in multiple countries without limitations.
Recognized in the Gartner MQ. Again.
(No one else can claim Gartner said their service was fully featured AND cost-effective!)
Evolve IP has been recognized in Gartner’s Magic Quadrant for Contact Center as a Service, North America. If you’re looking for 3rd party feedback on our award-winning solution read what Gartner has to say about us.