Business Hours

Deliver appropriate customer experiences based upon organization working hours, without sacrificing customer satisfaction – with Contact Center as a Service.

Overview

Your customers don’t always keep the same hours as your business, yet staffing a contact center at all hours of the day is typically not economically feasible either. Provide an effective customer service that is in-line with your organization’s operating hours, without sacrificing customer service, using a contact center software to better address customer and prospect interactions.

About Business Hours Feature

The business hours feature of Evolve IP’s Contact Center as a Service (CCaaS) solution, helps provide a professional, consistent, customer and prospect-facing presence, 24/7. Using our intuitive platform, your business can easily configure its contact center hours and associated call routing interfaces to meet your organization’s unique needs.

Advantages

Provide consistent customer experiences with this easy-to-use feature:

 

  • Easily configure, in seconds, the business hours for each of your phone numbers.
  • Record unique greetings for those calling during or after business hours.
  • Let your agents receive calls when they want, where they want.
  • Leverage access to added data insights from platform to better manage and train agents.
  • Provide customers with an always professional, convenient experience.
  • Integrate business hours with call routing, callbacks or other easily configurable CCaaS features.

Partner with Evolve IP

Evolve Contact Suite lets you deliver the appropriate customer experience based upon your organization’s working hours. Learn about this and other CCaaS features today.