Contact center agents are on the phone all day, every day; implementing even small improvements to make their work easier can make a big difference on morale and retention. You offer the ability to adopt click-to-call functionality when your business selects a Contact Center as a Service (CCaaS) solution, and you can immediately improve call handling efficiency and accuracy.
What is Click-to-Call?
With Click-to-Call from Evolve IP, your contact center agents are saved from physically dialing phone numbers on a desktop phone. Instead your agents can simply click on any phone number, within their agent software, website, or other application, to dial quickly and accurately.
Click to Call Advantages
Click-to-Call improves communications in your Contact Center:
- Improve efficiency by providing the tools for your agents to easily place calls directly from their business application.
- Reduce dialing errors which can cut into the number of calls per hour and conversion rates.
- Streamline processes and spend more time doing business.
- Eliminate the need for agents to use desk phones
- Enable agents to have all the client information they need available on-screen when they click-to-call.
- Demonstrate to agents that you value their efficiency by providing the best tools with which to their job.