Customer Satisfaction Surveys

Improve call center outcomes with easy-to-use post-call surveys sent to customers. The data gained can drive employee training, and enhance overall customer satisfaction.

Overview

There is no better way to understand customers’ needs and satisfaction than by simply asking the customers themselves. Evolve IP’s customer satisfaction surveys provides businesses the opportunity to improve customer experience as well as contact center performance. These easy-to-execute surveys are an effective, affordable way to gather transactional customer feedback.

About the Feature

Measure the success of your agent’s interactions by engaging your customers with Evolve Contact’s post-call surveys. Collecting actionable feedback from your customers about their recent interactions with contact center representatives helps your team deliver a high return on investment. Ask questions to help you identify process concerns, elicit information about the agent’s professionalism and knowledge, and understand how you can enhance customer satisfaction. Plus, you can gather the data without needing to access any of the customer’s personal information.

Advantages of the Customer Satisfaction Surveys

Deliver a high return on investment and:

 

  • Go to the source for actionable feedback
  • Reveal a customer’s actual opinion instead of making inferences
  • Enhance agent accountability
  • Gather general product/service information from customers
  • Learn how likely customers are to come back
  • Identify performance areas requiring enhancement
  • Know you are sending out consistent, reliable surveys
  • Improve customer and client satisfaction by ensuring quality service.

Partner with Evolve IP

Learn firsthand how well you are meeting your business goals with Customer Satisfaction Surveys. This is just one of the many features available through Evolve IP’s Contact Center as a Service (CCaaS). Schedule your demo today!