Overview

Maintaining a higher average of quality calls per hour while eliminating downtime has become absolutely critical for organizations to ensure a high level of business efficiency and customer satisfaction. Evolve Contact’s Dialer provides organizations with easy-to-use dialer tools that allow agents to make more calls, to manage high call traffic, generate greater sales and enhance the bottom line.

Outbound Campaign Dialer

Evolve Contact’s Dialer is built with sophisticated outbound dialing technology that is designed to increase productivity and enhance customer experience. The variety of dialers that Evolve IP offers helps improve agent’s efficiency and conversion rates. Also, it allows managers to easily manage multiple outbound calling campaigns and enjoy a more satisfied customer base.

Evolve Contact’s Dialer allows managers to create, deploy, and monitor multiple outbound calling campaigns by simply dragging and dropping custom parameters. Once campaigns are launched, Evolve Contact uses predictive dialing, power dialing, and preview dialing modes to increase the efficiency and effectiveness of outbound call traffic. For agents, Evolve Contact’s easy to use softphone contains everything needed to make calls, review and record customer information.

Dialer Features

Evolve Contact includes advanced features that enhance outbound dialing operations with the ability to balance between business goals and workforce efficiency:

  • Import calling list files (Excel or CSV)
  • Run multiple campaigns
  • Unique Caller ID per campaign
  • Prioritize simultaneous campaigns
  • Real-time monitoring of active campaigns
  • Real-time campaign management console
  • Do Not Call (DNC) compliance
  • Blended agents
  • Answering machine, no answer, busy, etc. detection and logging
  • Agent screen pop with calling list data
  • Robust reporting
  • Real-time interaction results saved to customer CRM