Presence and Internal Calling

Save time and reduce wasted effort with presence and internal messaging by easily connecting and cutting down on hold time and hang-ups.

Overview

Agility and responsiveness are more than business buzzwords. They are necessities to remain competitive. Save time and reduce wasted effort with Presence and Internal Calling. These phone system features provide transparency into other team member’s status. Administrators, call center supervisors, or switchboard operators can all benefit from this immediate insight into whether a colleague is available. Then, using internal calling, they can easily connect.

About the Feature

With real-time phone presence, you can instantly identify if a colleague is available, on the phone, in a meeting, etc. With integrated phone state and calendar information, business class Instant Messaging & Presence lets you know if you can contact an individual, should try them later, or contact someone else. Then, once you’ve determined availability in real-time, Internal Calling lets you easily contact any member of your organization with a simple click-to-call functionality.

Advantages of Presence and Internal Calling

Drive greater responsiveness with these features:

 

  • Exchange information and see colleagues’ availability in real time.
  • Gain a macro view of your colleagues’ or agents’ phone status.
  • Manage in-office and remote employees with the same transparent efficiency.
  • Reduce hold time and hang-ups.
  • Transfer calls with confidence that they won’t be going to voice mail.
  • Improve customer and client satisfaction by providing immediate access to available assistance.

Partner with Evolve IP

Presence monitoring and internal calling offer your business a strategic advantage. Find out about this and other benefits of Evolve IP’s Contact Center as a Service (CCaaS) features today!