Standard Response Templates

Standard Response Templates streamline processes, save time, and help ensure consistency and compliance.

Overview

Everyone has their own way of saying things. While that makes us all distinct, it can be challenging in the contact center environment. Your customers expect best-in-class professionalism, and you want to ensure that communications are consistent and compliant. Standard Response Templates make it possible to streamline chat and email interactions while optimizing efficiency.

What are Standard Response Templates?

Enjoy greater confidence that questions and issues are being addressed in a consistent, reliable fashion with pre-filled templates created for your agents, from which to choose, as appropriate to the situation. Plus, the standard response templates for chat or email or text can be vetted in advance to confirm the answers your agents are providing are compliant with industry standards and your legal team.

 

Draw on your knowledge of the typical issues that arise in your contact center to develop standardized text that your agents can employ to efficiently handle frequently asked questions. This will free up your agents to focus their time handling more individually distinct situations with the highest attention to customer satisfaction.

Advantages

Streamline your processes with these benefits:

 

  • Streamline chat and email interactions with pre-filled templates.
  • Drive greater efficiency by assuring readiness for frequently asked questions.
  • Create situation-specific templates to ensure consistency.
  • Avoid compliance issues by standardizing email and chat communications.
  • Give customers and clients a consistent, business-class experience.
  • Free your agents up to focus their time on the more unique scenarios.

Partner with Evolve IP

Learn more about templated responses and other Contact Center as a Service (CCaaS) solution features today!