Your business receives an ongoing stream of inbound calls; you don’t want to risk losing prospects or customers. With Unlimited Call Queuing as part of your Contact Center as a Service (CCaaS) solution, you don’t have to miss any potential contacts. Callers are placed in queue and can be efficiently routed to the next agent as he or she becomes available.
What is Unlimited Queue Capacity?
“The sky’s the limit.” You don’t get to hear that often enough in a business setting, do you? But, Evolve IP’s unlimited queue capacity means that your team can provide a consistent, professional response to any inbound caller. With our contact center, it’s easy also to create customized call routing while offering queue progress updates, scheduled callbacks, and more to ensure customer satisfaction.
Optimize call-to-agent routing with this queueing solution:
- Reduce call abandonment rates.
- Customize your call queue strategy to your unique business needs.
- Encourage agent efficiency with integrated call routing.
- Benefit also from real-time queue monitoring and statistics.
- Adjust quickly to identified queue trends.
- Focus on delivering great customer satisfaction while Evoke IP handles the technology.